Shelby Vattelle
Piscataway,NJ
Summary
Experienced logistics and customer service professional with a strong background in order management, logistics coordination, and process improvement. Proven track record in enhancing productivity, managing cross-functional teams, and exceeding performance metrics.
Overview
10
10
years of professional experience
Work History
Customer Support
Novartis
11.2023 - Current
- Company Overview: E2E Process Customer Support - Radioligand Therapies
- Managed product administration scheduling, order management, and logistics
- Provided support to customers and Novartis NPS field associates
- Leveraged internal systems for case management, including phone and email outreach, case documentation, and inquiry resolution
- Partnered with cross-functional stakeholders for accurate and timely customer feedback
- Handled product ordering and delivery interactions, ensuring adherence to protocols
- Analyzed order input and logistical details for accurate manufacturing planning
- Verified batch release creation and distribution to treatment sites
- Monitored orders for radioactive products, ensuring timely delivery and follow-up with carriers
- E2E Process Customer Support - Radioligand Therapies
Executive Director
Friends & Blessings LLC
04.2020 - Current
- Established and maintained an e-commerce brand during the pandemic
- Managed all aspects of the company, including sales, marketing, customer service, and retention
- Evaluated work processes and implemented improvements
- Maintained social media platforms to increase market presence
- Handled accounting and inventory management
Care Expert & Pharmaceutical Sales Support
Mirion
01.2023 - 11.2023
- Company Overview: Care Expert & Pharmaceutical Sales Support
- Handled client inquiries via phone, email, and mobile application
- Assessed feasibility of repairs to luxury goods via virtual appointments
- Managed dashboards and systems, contributing to exceeding metrics goals
- Created, edited, and transmitted repair quotes and invoices
- Assisted with training and developing new hires
- Processed purchase orders, inventory verification, and invoicing
- Resolved order errors and inconsistencies
- Care Expert & Pharmaceutical Sales Support
Program Support Specialist & Claims Auditor
IQVIA
12.2018 - 12.2019
- Company Overview: Program Support Specialist & Claims Auditor
- Handled calls related to claim error codes, claim validation, customer service, and reimbursement inquiries
- Supported copay assistance programs for over 300 prescription medications
- Conducted pharmacy audits, recouping over $100k in fraudulent claim payouts
- Assessed patient eligibility for copay assistance and educated on program rules
- Program Support Specialist & Claims Auditor
Specialty Pharmacy Technician & Customer Service Representative
Asembia
07.2015 - 07.2017
- Company Overview: Specialty Pharmacy Technician & Customer Service Representative
- Managed calls related to prescription and insurance verification, billing inquiries, and delivery scheduling
- Established rapport with internal contacts, manufacturers, insurance companies, pharmacies, and patients
- Reported Adverse Events to pharmaceutical manufacturers
- Specialty Pharmacy Technician & Customer Service Representative
Education
Bachelor of Science - Psychology & Business Administration
Liberty University
01-2023
Technical Certification - Computer Applications
Drake College of Business
01-2011
Skills
- Customer Service Operations
- Pharmaceutical Support
- Sales Support
- Logistics Management
- Administrative Support
- Clinical Trials
- Microsoft Office Suite
- Salesforce
- AE Reporting
- SAP
- HIPAA Certified
- GCP
- Pharmacovigilance
- GxP
- Data Analysis
- 340B
- SaaS
Timeline
Customer Support
Novartis
11.2023 - Current
Care Expert & Pharmaceutical Sales Support
Mirion
01.2023 - 11.2023
Executive Director
Friends & Blessings LLC
04.2020 - Current
Program Support Specialist & Claims Auditor
IQVIA
12.2018 - 12.2019
Specialty Pharmacy Technician & Customer Service Representative
Asembia
07.2015 - 07.2017
Bachelor of Science - Psychology & Business Administration
Liberty University
Technical Certification - Computer Applications
Drake College of Business