Shelby Waldron
Jacksonville,FL
Summary
Dynamic retail professional with a proven track record at Kohl's, excelling in rapid problem-solving and fostering high employee engagement. Adept at enhancing store efficiency and customer satisfaction through strategic merchandising and effective team leadership. Committed to accountability and promoting a positive work culture while ensuring operational excellence.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Kohl's
09.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, random safe audits, balancing drawers daily, and minimizing discrepancies.
- Hired, onboarded and trained new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed scheduling for the building while staying within the corporate payroll budget.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Led both operations and merchandising teams during freight unload process.
- Delivered prompt and effective solutions to customer issues, maintaining a high level of satisfaction.
- Conducted yearly performance reviews for up to 8 full-time direct report associates.
Area Supervisor
Kohl's
07.2013 - 09.2021
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations in multiple areas to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Produce Associate
Winn Dixie Supermarket
05.2009 - 10.2014
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Coordinated product ordering to ensure optimal stock levels and support promotional and sales initiatives.
Education
Associate of Arts - Business Management
Florida College At Jacksonville
Jacksonville, FL05-2014
High School Diploma -
Hilliard Middle-Senior High School
Hilliard, FL06-2011
Skills
- Rapid problem-solving in high-pressure environments
- Multitasking and delegation with clear communication to ensure timely completion of tasks and alignment with goals
- Customer service and engagement
- Promoting high employee engagement and morale by creating an inclusive, motivating work environment
- Accountability for results and encouraging responsibility in team members
- High level of emotional intelligence to respond to customer and associate needs with understanding as well as managing my own emotions in challenging situations
Timeline
Assistant Store Manager
Kohl's
09.2021 - Current
Area Supervisor
Kohl's
07.2013 - 09.2021
Produce Associate
Winn Dixie Supermarket
05.2009 - 10.2014
Associate of Arts - Business Management
Florida College At Jacksonville
High School Diploma -
Hilliard Middle-Senior High School
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