Summary
Work History
Education
Skills
Timeline
Generic

Shelby Wells

Jacksonville

Summary

Dynamic professional with extensive experience in customer service and food industry. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in sales, food preparation, multitasking, consistently achieving high standards in fast-paced environments while contributing to operational efficiency and team success.

Successful Store Manager with a background leading and overseeing sales teams. Highly skilled at hiring, training and encouraging sales staff by teaching proven sales tactics, addressing performance concerns and resolving day-to-day sales issues. Quick to build relationships with staff and customers and increase gross sales.

Work History

Assistant to the Head Chef

Bold City Brewery and Mateo's Dining and Pizzeria
Jacksonville, FL
  • Supported daily kitchen operations by preparing ingredients and ensuring cleanliness.
  • Assisted Head Chef in menu planning and food presentation techniques.
  • Collaborated with kitchen staff to maintain high food quality and safety standards.
  • Contributed to inventory management by tracking ingredient supplies and ordering when necessary.
  • Adapted quickly to changing kitchen demands while maintaining efficiency during peak hours.

Waitress

Vito's Italian Cafe and Pizzeria
Jacksonville, Florida
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed food and drink orders using point-of-sale system efficiently.
  • Collaborated with kitchen staff to ensure timely order fulfillment.
  • Assisted in training new team members on menu offerings and service standards.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Assistant Manager

Escape Adult Entertainment
Jacksonville, Florida
  • Coordinated daily operations to ensure efficient service delivery and optimal customer experience.
  • Trained staff on compliance with safety protocols and operational procedures to maintain a secure environment.
  • Assisted in developing promotional strategies that increased customer engagement and attendance at events.
  • Conducted inventory management using point-of-sale systems to monitor stock levels and minimize losses.
  • Implemented staff scheduling processes to optimize workforce efficiency during peak hours and special events.

Adult Entertainer

Officers Club
Mayport Jacksonville, Florida
  • Performed engaging performances to enhance patron experience and satisfaction.
  • Maintained a safe and respectful environment for all guests and staff.
  • Adapted to diverse audience preferences to ensure lively entertainment.
  • Collaborated with colleagues to develop creative themes for events and shows.
  • Contributed positively to the reputation of venues by maintaining a high level of professionalism both on-stage and off-stage during performances.

Postmaster

United States Post Office in Jacksonville Beach
Jacksonville, Florida
  • Managed daily operations, ensuring timely processing of incoming and outgoing mail.
  • Oversaw staff scheduling, optimizing workforce efficiency during peak periods.
  • Implemented process improvements to enhance service delivery and customer satisfaction.
  • Trained new employees on postal regulations and operational procedures.
  • Assisted customers in determining proper postal service to align with individual needs.

Restaurant Hostess

Kickback's Gastropub Bar and Grill
Jacksonville, FL
  • Greeted guests warmly, ensuring a positive first impression and seamless entry experience.
  • Managed reservations and seating arrangements to optimize table turnover and enhance guest satisfaction.
  • Communicated effectively with waitstaff to coordinate service flow and minimize wait times for patrons.
  • Assisted in training new hostesses on company policies, procedures, and exceptional customer service standards.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Greeter, Cashier,Upper-bay Hood Technician

Jiffy Lube in Jacksonville Beach
Jacksonville, Florida
  • Welcomed customers, creating positive first impressions and enhancing overall experience.
  • Provided information on services, assisting customers in making informed decisions.
  • Managed appointment schedules, ensuring timely service and customer satisfaction.
  • Maintained cleanliness and organization of reception area to uphold company standards.
  • Collaborated with technicians to streamline workflow and improve service efficiency.

Car Saleswoman

Greg Hansons (On the Road)Sweepstakes Sales
Many States All Over The United States
  • Engaged customers through effective product demonstrations and persuasive communication.
  • Developed promotional strategies to enhance brand visibility and increase customer interest.
  • Managed cash transactions accurately, ensuring compliance with sales protocols.
  • Conducted market research to identify trends and customer preferences for targeted sales approaches.
  • Analyzed sales data to assess performance and adjust tactics for improved results.
  • Consistently met or exceeded monthly quotas by proactively seeking out new opportunities and closing deals efficiently.

Car Saleswoman

Mike Shad Ford Lincoln Mercury
Orange Park, FL
  • Engaged customers through effective product demonstrations, enhancing interest and driving sales.
  • Built rapport with clients to foster long-term relationships and repeat business.
  • Collaborated with team members to strategize promotional events, increasing brand visibility.
  • Managed customer inquiries and feedback, ensuring satisfaction and prompt resolution of issues.
  • Implemented upselling strategies that improved overall customer experience and sales volume.
  • Boosted sales revenue by consistently meeting and exceeding sales targets.

Insurance Agent

Bob Gibbs State Farm
Jacksonville, Florida
  • Assisted clients in selecting appropriate insurance policies to meet individual needs.
  • Processed policy applications and renewals efficiently, ensuring compliance with company standards.
  • Educated customers on coverage options and policy benefits to enhance understanding.
  • Built strong client relationships through effective communication and personalized service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Mortgage Loan Processor

Mortgage Acceptance Corporation at Jacksonville
Jacksonville, Florida
  • Process mortgage applications efficiently, ensuring compliance with industry regulations and company standards.
  • Review borrower documentation for accuracy and completeness, identifying discrepancies to facilitate timely approvals.
  • Collaborate with underwriters to resolve issues, enhancing communication between departments for smoother workflows.
  • Utilize loan processing software to track application progress and manage documentation effectively throughout the process.
  • Conduct thorough credit analysis, assessing borrower risk profiles to support informed lending decisions.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.

Assistant Store Manager/ Floating Sales Manager

Take 5 Oil Change
Jacksonville, Florida
  • Assisted in daily operations, ensuring optimal store performance and customer satisfaction.
  • Coordinated staff schedules to maintain adequate coverage during peak hours.
  • Monitored inventory levels, identifying trends to optimize stock management.
  • Supported merchandising initiatives, enhancing product displays to drive sales.
  • Implemented process improvements that increased team efficiency and reduced errors.
  • Analyzed sales data to inform strategic decisions regarding promotions and product placement.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Education

Associate of Science - Businesses Administration And Management

Colorado Technical University
Colorado Springs, CO
02-2024

Skills

  • Food safety
  • Cooking methods
  • Food preparation
  • Knife skills
  • Teamwork
  • Customer service
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Negotiation abilities
  • Sales coordination
  • Sales records management
  • Sales and marketing strategies
  • Cash handling

Timeline

Assistant to the Head Chef

Bold City Brewery and Mateo's Dining and Pizzeria

Waitress

Vito's Italian Cafe and Pizzeria

Assistant Manager

Escape Adult Entertainment

Adult Entertainer

Officers Club

Postmaster

United States Post Office in Jacksonville Beach

Restaurant Hostess

Kickback's Gastropub Bar and Grill

Greeter, Cashier,Upper-bay Hood Technician

Jiffy Lube in Jacksonville Beach

Car Saleswoman

Greg Hansons (On the Road)Sweepstakes Sales

Car Saleswoman

Mike Shad Ford Lincoln Mercury

Insurance Agent

Bob Gibbs State Farm

Mortgage Loan Processor

Mortgage Acceptance Corporation at Jacksonville

Assistant Store Manager/ Floating Sales Manager

Take 5 Oil Change

Associate of Science - Businesses Administration And Management

Colorado Technical University

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