Shelby Wickwire

• Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
• Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
• Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
• Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
• Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
• Trained new employees
• Processed outgoing mail, including packaging, labeling, and arranging for courier or postal service pickup
• Operated postage meter machine to accurately weigh and affix postage on outgoing mail
• Responded promptly to internal inquiries regarding package status or location, providing excellent customer service
• Assisted employees with shipping personal packages by providing guidance on packaging requirements and available services
• Assisted other departments
• when available
• Maintained confidentiality when handling sensitive documents or packages addressed to high-level executives or clients

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
• Managed a team of 20+ staff

members, providing training, coaching, and performance evaluations

• Promoted to manager at 18 due to being self-driven, reliable and positive
• Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
• Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
• Implemented cross-training program among front-of-house employees leading to increased flexibility during peak hours
• Mentored and coached junior employees, providing guidance on leadership skills and professional development opportunities
• Investigated and resolved any operational issues or equipment malfunctions promptly to minimize downtime
• Ensured compliance with all food safety regulations through regular inspections and staff training sessions

• Supervise housekeepers
• Detail oriented
• Improved the buildings cleanliness in less than a month
• Led a team of six employees, providing guidance and support to ensure efficient operations
• Help residents, nursing, dietary and maintenance
• Managed daily operations, including scheduling, inventory management, and customer service
• Deep clean rooms
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Resolved complaints or issues promptly, maintaining high levels of customer satisfaction
• Get offered to work privately with clients due to cleanliness and satisfaction with customer service