Shelby Widdison
Rexburg,ID
Summary
Dedicated and detail-oriented professional with extensive experience at The Pines At Island Park, excelling in housekeeping and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning techniques and effective teamwork. Skilled in time management and health compliance, consistently achieving high cleanliness ratings and fostering a welcoming environment.
Overview
6
6
years of professional experience
Work History
Housekeeper
The Pines At Island Park
Island Park, ID
05.2025 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished fixtures to achieve professional shine and appearance.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
Breakfast Attendant
Hampton Inn By Hilton
Rexburg, ID
04.2025 - 04.2025
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
- Collaborated with fellow team members to maintain smooth operations during busy breakfast hours.
- Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
Cashier
Family Dollar
Saint Anthony, ID
01.2022 - 05.2022
Team Member
Wendys Restaurant
Rexburg, ID
02.2019 - 04.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
High School Diploma -
Central High Alternative
Rexburg, ID05.2020
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Folding clean laundry
- Window cleaning
- Customer-oriented
- Sorting and washing laundry
- Waste disposal
- FLUENT IN LANGUAGE
- Carpet cleaning
- Childcare support
- Cleaning and organizing
- Detail-oriented
- Exceptional time management
- Commercial and residential cleaning
- Hardworking
- English language fluency
- Multitasking and prioritizing
- Professional and courteous
- Team support and collaboration
- Time management
Timeline
Housekeeper
The Pines At Island Park
05.2025 - Current
Breakfast Attendant
Hampton Inn By Hilton
04.2025 - 04.2025
Cashier
Family Dollar
01.2022 - 05.2022
Team Member
Wendys Restaurant
02.2019 - 04.2019
High School Diploma -
Central High Alternative