Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Wiley

Erie,PA

Summary

Hardworking and skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

14
14
years of professional experience

Work History

Correctional Officer

Erie County Prison
Erie, PA
07.2022 - Current
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.

Case Manager

Booker T Washington Center
Erie, PA
10.2015 - 07.2022
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Collaborated with external agencies to meet educational and transitional needs of students.
  • Developed positive relationships with parents to foster communication and encourage involvement for student growth.

Direct Support Professional

Lakeshore Community Services
Erie, PA
03.2010 - 05.2015
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.

Youth Counselor

Harborcreek Youth Services
Erie, PA
04.2010 - 08.2012
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Monitored youth behavior and offered guidance and support for positive change.
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
  • Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Implemented variety of fun and recreational activities for residents.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Wrote reports for family and caregivers, documenting progress, challenges and therapy milestones.
  • Took part in sports, games, and movie nights with children.

Education

Bachelor of Science - Communications

Edinboro University of Pennsylvania
Edinboro, PA
12.2000

Skills

  • Disciplinary Action
  • Inmate Population Control
  • Security Checks
  • Facility Inspections
  • Conduct Reporting
  • Public Safety
  • Control Room Maintenance
  • Contraband Searching
  • Safety and Security
  • Restraint Techniques
  • Critical Thinking
  • Behavioral Disorders Familiarity
  • Safety Precautions
  • Social Perceptiveness
  • File and Record Maintenance
  • Rule Enforcement
  • Active Listening
  • Reading Comprehension
  • Practical Problem-Solving
  • Time Management
  • Conflict Resolution Skills
  • Judgment and Decision-Making
  • Behavior Modification
  • Detail-Oriented

Timeline

Correctional Officer

Erie County Prison
07.2022 - Current

Case Manager

Booker T Washington Center
10.2015 - 07.2022

Youth Counselor

Harborcreek Youth Services
04.2010 - 08.2012

Direct Support Professional

Lakeshore Community Services
03.2010 - 05.2015

Bachelor of Science - Communications

Edinboro University of Pennsylvania

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Shelby Wiley