Shelby Wilson
Ypsilanti,MI
Summary
Professional Warehouse Manager offering [Number] years of expertise in supervising and training [Number] employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Proficient at reducing operational costs, increasing efficiency and leading with safety. Excellent at multitasking, time management, meeting goals and communication skills.
Overview
7
7
years of professional experience
Work History
Sort Manager
FedEx Ground- Regional Sortation Facility
05.2021 - Current
- Partnered with Senior management to create strategic staffing models and helped develop engineering plans for each sort during the opening of a new facility
- Developed strong professional relationships with the AO’s and BC’s that created efficiencies for both operational and contractor needs to promote superior customer service for all internal and external customers
- Analyze sort data to ensure we are meeting or exceeding all defined goals and standards to run productively, utilizing the “safety above all” culture that has allowed us to be recognized as Preload of the Year in FY23 and to be a Certified Preload Operation consecutively for 15 months.
- Reduced overhead costs by optimizing staff scheduling and resource allocation for peak periods.
- Established clear lines of communication within the team, fostering a collaborative work environment that prioritized problem-solving and efficiency.
- Liaised with cross-functional teams to facilitate smooth operations and achieve common goals.
- Developed and maintained knowledgeable and productive team of employees.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
Area Manager
FedEx Ground
08.2019 - 04.2021
- Managed day-to-day operations of frontline managers
- Created long-term initiatives that met our growing operational needs
- Organized multiple fundraisers/quality control groups for the operation.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and implementing best practices.
- Coordinated with P&D Managers to actualize performance improvement strategies.
- Achieved established KPI for company, District team and individual building performance through teamwork and focus on service.
Operations Manager
FedEx Ground
09.2018 - 07.2019
- Managed daily operations while promoting safety/productivity
- Performed various audits on operational performances/BCSA tests
- Successfully implemented contingency plans to support operational needs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed a "Safety Above All" culture to maintain a secure working environment, minimizing workplace accidents and injuries.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
Operations Administrator
FedEx Ground
04.2017 - 09.2018
- Demonstrated the “Purple Promise” through customer service transactions
- Implemented new file processes/projects
- Offered support for P&D and dock operations.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Conducted thorough audits of both P&D and Operational department processes for compliance with established BCSA procedures and regulations.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Education
Master of Science - Strategy, Management And Leadership
Michigan State University
East Lansing, MI12.2023
Bachelor of Science - Healthcare Administration
Eastern Michigan University
Ypsilanti, MI05.2020
Skills
- Organizational Skills
- Computer Literacy
- Conflict Resolution
- Staff Training
- Quality Control
- Problem Solving
- Strategic Planning
- Project Management
- Performance Metrics
- Customer Service
- Lean Principles
- Continuous Improvement
- Multitasking
- Cross-functional Collaboration
- Analytical Thinking
- Team Leadership
- Data Analysis
- Process Management
- Production Deadline Management
- Safety Management
Accomplishments
- Achieved "Certified Operation" for 22 out of 26 operating months consecutively, by operating with accuracy and efficiency.
- Game Changer Award, June 2024
- Best Inbound Operation, GLTK District for FY23
- Best P&D Operation, GTLK District for FY23
- Metro Station of the Year, GTLK District FY23
- Best Peak, GTLK District FY23
- Most Improved Preload Operation, GTLK District FY19
Timeline
Sort Manager
FedEx Ground- Regional Sortation Facility
05.2021 - Current
Area Manager
FedEx Ground
08.2019 - 04.2021
Operations Manager
FedEx Ground
09.2018 - 07.2019
Operations Administrator
FedEx Ground
04.2017 - 09.2018
Master of Science - Strategy, Management And Leadership
Michigan State University
Bachelor of Science - Healthcare Administration
Eastern Michigan University
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