Shelby Woodside
Painesville,OH
Summary
Reliable and detail-oriented professional with strong customer service skills and a proven ability to adapt and multitask. Experienced in managing teams to enhance productivity while maintaining a positive work environment. Committed to continuous learning and improvement, seeking a collaborative team that values growth and well-being.
Overview
9
9
years of professional experience
Work History
Supervisor
Gabes, Gabriel Brothers
Mentor, Ohio
06.2020 - 04.2026
- Implemented visual merchandising standards to enhance product presentation.
- Resolved customer complaints and maintained a positive shopping environment.
- Trained and mentored staff on effective customer service techniques.
- Monitored employee productivity and provided feedback to enhance individual performance.
- Trained new employees on company policies and procedures.
- Fostered positive work environment to boost team morale and collaboration.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operations
- Assisted with all other processes across the store as needed such as unloading truck, processing/pushing out the merchandise in a timely manner
- Created targeted displays of seasonal/trending items to drive sales
Crew Member
McDonald's
Painesville, Ohio
05.2019 - 04.2020
- Provided excellent customer service in fast-paced restaurant environment.
- Assisted in food preparation and ensured quality control of menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Truck Team Member
Walmart
Mentor, Ohio
06.2018 - 04.2019
- Unloaded trucks during scheduled deliveries to ensure timely product availability.
- Assisted customers in locating products and addressing inquiries to enhance shopping experience.
- Assisted in stocking merchandise to store shelves in organized and efficient ways.
- Attended regular meetings to stay up-to-date on new regulations and procedures.
- Maintained store cleanliness and organization to facilitate easy navigation for customers.
Hostess, Server, Busser
Hibachi steakhouse
Mentor, Ohio
01.2017 - 04.2018
- Scheduled and confirmed reservations, recorded and prepared takeout orders, and responded to service inquiries.
- Greeted guests at the entrance and guided them to their tables.
- Provided attentive service to customers in a fast-paced dining environment.
- Took orders and communicated special requests to the kitchen team.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Managed daily cleaning and setup of dining area, seated customers, took food and drink orders, served starters and appetizers, and bused tables. Cleaned, restocked, and completed closing tasks.
Education
High School Diploma -
Harvey High School
Painesville, OH05-2018
Skills
- Stock organization
- Merchandise processing
- Problem solving
- Employee motivation
- Customer service
- Attention to detail and creativity
- Task prioritization, goal oriented
- Consistent attendance
- Adaptability, I can do just about anything you need with some training I've been in many roles and am confident i can learn anything
- Physical stamina
- I bring positivity to the workplace
Timeline
Supervisor
Gabes, Gabriel Brothers
06.2020 - 04.2026
Crew Member
McDonald's
05.2019 - 04.2020
Truck Team Member
Walmart
06.2018 - 04.2019
Hostess, Server, Busser
Hibachi steakhouse
01.2017 - 04.2018
High School Diploma -
Harvey High School