SHELBY WRIGHT
Newport,USA
Summary
Organized Medical Receptionist experienced in managing patient appointments and records while maintaining confidentiality of sensitive information. Enhanced operational efficiency through effective communication and administration of complex scheduling and insurance verifications. Committed to supporting patient care and contributing to smooth daily operations in medical environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
In-Home Nanny
Sophie Rhodes
Pollocksville, North Carolina
06.2026 - Current
- Provided care for children, ensuring safety and well-being during daily activities.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Created daily activity schedules to enhance children's engagement and learning.
- Assisted with homework and educational projects, fostering a positive learning environment.
- Communicated regularly with parents about children's progress and daily happenings.
- Implemented behavioral strategies to support child development and emotional growth.
- Engaged in outdoor recreational activities with the children such as trips to the park or beach.
MEDICAL RECEPTIONIST
Carteret Foot & Ankle
Morehead city, NC
04.2024 - 05.2026
- Greeted patients immediately upon arrival, providing excellent customer service.
- Screened incoming phone calls, directing messages to appropriate staff to ensure timely communication.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Provided a warm greeting to patients, ensuring a positive first impression. immediately upon arrival, providing excellent customer service.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Coordinated and organized patient appointments, balancing availability and needs., managed calendars, and coordinated meetings efficiently.
- Maintained confidentiality of personal and financial information, safeguarding patient rights and ensuring compliance with HIPAA regulations.
- Followed up on overdue payments from patients or insurance companies, facilitating prompt resolution of outstanding balances.
SALES ASSOCIATE
First Uniform
Wilmington, NC
06.2023 - 04.2024
- Greeted customers warmly, enhancing their shopping experience.
- Assisted customers in finding and selecting products, contributing to sales success.
- Resolved customer complaints efficiently and courteously, fostering customer loyalty.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Ensured merchandise was properly tagged to enhance customer shopping experience.
SALES MANAGER
Bed Bath & Beyond
Morehead city, NC
02.2021 - 06.2023
- Managed customer accounts and relationships to enhance satisfaction and retention.
- Coached and provided ongoing feedback to staff, fostering skill development and improving overall team performance.
- Resolved customer issues through direct communication and support.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Established and adjusted selling prices by monitoring costs, competition and supply and demand.
- Applied different approaches to changing work demands and to meet sales challenges.
- Provided feedback gathered through field activity to executive leadership, helping inform future of strategy.
Education
CERTIFICATION IN PHLEBOTOMIST -
Cape Fear Community
Wilmington, NCHIGH SCHOOL DIPLOMA -
West Carteret High school
Morehead city, NCSome College (No Degree) - Surgical Technology
Lenoir Community College
Kinston, NCSkills
- Child development
- Client relationship management
- Effective communication
- Telephone etiquette
- Patient scheduling
- Office administration
- Medical terminology
- Insurance verification
Certification
- Phlebotomist
- CPR
Timeline
In-Home Nanny
Sophie Rhodes
06.2026 - Current
MEDICAL RECEPTIONIST
Carteret Foot & Ankle
04.2024 - 05.2026
SALES ASSOCIATE
First Uniform
06.2023 - 04.2024
SALES MANAGER
Bed Bath & Beyond
02.2021 - 06.2023
CERTIFICATION IN PHLEBOTOMIST -
Cape Fear Community
HIGH SCHOOL DIPLOMA -
West Carteret High school
Some College (No Degree) - Surgical Technology
Lenoir Community College