Shelbye Sweet
Shawnee
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Other Place
07.2019 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service Representative
Rally House
07.2018 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
Associate Degree In Nursing - Nursing
Kansas City Kansas Community College
Kansas City, KS05.2025
Skills
- Warm and Friendly
- Contamination Prevention
- Ability to Lift 30 Pounds
- Customer Service and Rapport
- Pos Operation
- Adaptable and Flexible
- Cool Under Pressure
- Operational Efficiency and Safety
- Anticipating Guest Needs
- Conflict and Complaint Resolution
- Natural Leadership
- Corrective Actions
Accomplishments
- Working to become fully indicted member of National Society of Leadership and Success
- Invitation to join Phi Theta Kappa Honor society based on scholastic achievements.
- Student of BioMedical Shadow program in high school.
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Server
The Other Place
07.2019 - 08.2020
Customer Service Representative
Rally House
07.2018 - 06.2019
Associate Degree In Nursing - Nursing
Kansas City Kansas Community College
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