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Open to workWork Type
Full TimeLocation Preference
RemoteHybridOpen to relocation: Yes
Open To Work
Shelby Mann
Evans City,PA
Work Preference
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Optometric Technician
New Castle Eyecare
New Castle, PA
08.2023 - Current
- Optometric Technician duties associated with Premier Eyecare of Cranberry, Inc.
- Developed policies, procedures, and training materials that streamlined office operations
- Conducted training for new administrative staff on office procedures and systems to enhance onboarding
- Facilitated office expansion by integrating new providers into software system for improved workflow
Optometric Technician
Premier Eyecare of Cranberry, Inc.
Cranberry Township, PA
12.2022 - Current
- Conducted pretests on patients, gathering medical histories and performing diagnostic imaging.
- Updated and maintained medical charts to support effective patient management.
- Coordinated patient flow through appointment scheduling and reminder notifications.
- Processed insurance claims, verifying coverage and clarifying benefits for patients.
- Maintained inventory of contact lens trials to meet patient demand.
Patient Care Coordinator
Clear Vision Family Eyecare
Mars, PA
10.2021 - 12.2022
- Collaborated with clinical staff to streamline patient care workflows, enhancing patient experience and satisfaction.
- Coordinated patient referrals to specialists and healthcare services, facilitating timely access to necessary treatments.
- Scheduled patient appointments and coordinated follow-up visits to ensure continuity of care.
- Supported front desk operations by handling phone calls and greeting patients warmly.
Laminated Glass Division Coordinator
United Plate Glass, Inc.
Butler, PA
10.2018 - 07.2021
- Organized, coordinated and monitored the workflow of projects to ensure timely completion.
- Coordinated interdepartmental communication to improve workflow efficiency.
- Created project status reports for senior management review.
- Participated in team meetings; provided feedback on project status updates as well as ideas for improvement.
- Maintained documentation for compliance with industry standards and regulations.
Starbucks Team Member
Target
Gibsonia, PA
01.2016 - 12.2018
- Maintained highest standards of conduct and service at all times.
- Balanced needs of multiple customers to ensure timely service in fast-paced retail environment.
- Maintained composure during high-volume periods and special events to deliver consistent service.
- Learned required tasks efficiently to enhance overall team performance.
- Kept detailed production reports to identify areas for improvement.
Office Assistant
The Electric Company, Inc.
Pittsburgh, PA
05.2014 - 12.2015
- Handled phone calls, took messages, filed documents, sorted mail, and scheduled appointments to support office operations.
- Assisted human resources manager with timekeeping and maintaining employee files for compliance and organization.
- Utilized Intuit Enterprise QuickBooks and Microsoft Office Suite for efficient operations.
- Managed accounts payable and receivable, ensuring accuracy of financial records and timely payments.
Education
Bachelor of Science - Business Administration, Management And Operations
Franklin University
Columbus, OH01-2018
Associate of Science - Business Administration, Management and Operations
Butler County Community College
Butler, PA01-2013
Skills
- Office procedure integration
- Workflow coordination
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Staff training and development
- Interpersonal communication
Timeline
Optometric Technician
New Castle Eyecare
08.2023 - Current
Optometric Technician
Premier Eyecare of Cranberry, Inc.
12.2022 - Current
Patient Care Coordinator
Clear Vision Family Eyecare
10.2021 - 12.2022
Laminated Glass Division Coordinator
United Plate Glass, Inc.
10.2018 - 07.2021
Starbucks Team Member
Target
01.2016 - 12.2018
Office Assistant
The Electric Company, Inc.
05.2014 - 12.2015
Bachelor of Science - Business Administration, Management And Operations
Franklin University
Associate of Science - Business Administration, Management and Operations
Butler County Community College