Shelby Oldham
Xenia,IL
Summary
Dynamic and results-oriented professional with a proven track record at Headstart, adept in educational support and student supervision. Excelled in creating inclusive learning environments and enhancing student safety, demonstrating exceptional organizational and interpersonal skills. Achieved positive learning outcomes through personalized support, showcasing a blend of hard and soft skills.
Overview
9
9
years of professional experience
Work History
Classroom Aide
Headstart
12.2023 - 06.2024
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Cleaned and maintained classroom space to promote environment conducive to students' success.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Counted children when lined up for various activities.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Cleaned, organized and restocked classrooms for upcoming classes.
Sales Associate
Walmart
08.2016 - 04.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Crew Member Team Leader
Wendys Fast Food
01.2015 - 09.2016
- Quickly and efficiently resolved complaints and escalated issues.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Cleaned and maintained tools, equipment and worksites.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Greeted customers at drive-thru and took food orders.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Cerficate - Medical Billing And Coding
Martinsburg College
Martinsburg, WV05-2024
High School Diploma -
Penn Foster High School
200 Hickory St Scranton, PA12-2019
Skills
- Educational Support
- Activity Planning
- Social integration
- Child Development
- First Aid Training
- Student Supervision
Timeline
Classroom Aide
Headstart
12.2023 - 06.2024
Sales Associate
Walmart
08.2016 - 04.2020
Crew Member Team Leader
Wendys Fast Food
01.2015 - 09.2016
Cerficate - Medical Billing And Coding
Martinsburg College
High School Diploma -
Penn Foster High School
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