Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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SHELBY OWENS

Atlanta,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

JUNIOR ADVISOR

Hennessy Lexus
Duluth, GA
03.2024 - Current
  • Provided support to senior advisors during client presentations or negotiations.
  • Participated in weekly meetings with senior advisors to discuss progress towards goals.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Educated customers about preventative maintenance programs available at the dealership.
  • Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
  • Upsold additional products such as extended warranties, oil changes, tire rotations.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Greeted customers, identified their needs and provided advice on automotive services.

Assistant Manager

Owens Enterprise
Johns Creek, GA
05.2021 - 02.2024
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Coordinated with other departments regarding resources needed for specific projects.
  • Assisted with resolving customer complaints related to ordering issues such as incorrect item selection or late deliveries.
  • Researched discrepancies in orders to resolve them quickly and efficiently.
  • Coordinated communication between customers, sales representatives, warehouse personnel, and vendors regarding order status.

Education

Master of Arts - Cosmetology Education

Paul Mitchell The School - Esani
Roswell, GA
01-2020

Skills

  • Attention to Detail
  • Critical Thinking
  • Adaptability
  • Business Development
  • Problem-Solving
  • Task Prioritization
  • Project Management
  • Client Relations
  • Teamwork and Collaboration

Affiliations

  • kayaking
  • insect preservation
  • painting

Accomplishments

Head of Design Team at Paul Mitchell.

Certification

License in Cosmetology

References

References available upon request.

Timeline

JUNIOR ADVISOR

Hennessy Lexus
03.2024 - Current

Assistant Manager

Owens Enterprise
05.2021 - 02.2024

Master of Arts - Cosmetology Education

Paul Mitchell The School - Esani

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SHELBY OWENS