Shelby (Rainer) Lawson
Largo,FL
Overview
1
1
year of professional experience
Work History
Italian Ice Server
Jeremiah's Italian Ice
02.2025 - 05.2025
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
Customer Service Cashier
Taco Bell
11.2023 - 09.2024
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Provided friendly, helpful customer service to customers daily.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
Education
Pinellas Virtual School
FloridaSkills
- Relationship management
- Task prioritization
- Food safety
- Upselling techniques
- Point-of-sale system
- Strong customer service
Timeline
Italian Ice Server
Jeremiah's Italian Ice
02.2025 - 05.2025
Customer Service Cashier
Taco Bell
11.2023 - 09.2024
Pinellas Virtual School