Shelcia Lammey
MARYLAND HEIGHTS,MO
Summary
Skilled professional with strong interpersonal abilities and a proven track record in customer service. Demonstrates accuracy in financial transactions and a commitment to integrity. Possesses extensive banking knowledge and excels in detail-oriented tasks. Highly adaptable and capable of mastering new skills independently while maintaining a strong work ethic.
Experienced with handling high-volume customer interactions and financial transactions. Utilizes effective communication and problem-solving skills to address client needs and resolve issues efficiently. Knowledge of banking products and services, ensuring accurate and timely assistance to clients.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Call Center Personal Banker
First Bank
Saint Louis, MO
06.2021 - Current
- Processed customer transactions with efficiency and accuracy.
- Managed daily calls with clients on handling the needs and questions
- Educated customers on available banking products and services.
- Resolved customer complaints promptly, maintaining professionalism throughout interactions.
- Assisted clients with account inquiries and service requests for enhanced satisfaction.
- Verified customer identity using government-issued identification documents.
- Modified, opened, and closed accounts to meet client needs effectively.
- Tracked payments, account updates, and customer interactions for accurate records.
- Collaborated with team members to improve call handling procedures, increasing operational efficiency.
- Assisted customers with account inquiries, resolving issues efficiently and effectively.
Restaurant Waiter
TGI Fridays
Saint Louis, MO
11.2021 - 02.2025
- Delivered food and beverages promptly while ensuring accurate order taking.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer complaints politely, adhering to company policy.
- Greeted customers, answered inquiries, and recommended specials to enhance sales.
- Processed cash payments accurately at meal's end, ensuring financial integrity.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Demonstrated up-selling techniques effectively to boost restaurant profits.
- Maintained knowledge of menu items, ingredients, and preparation methods for informed recommendations.
School Bus Driver
Illinois Central School Bus
Granite City, IL
08.2016 - 06.2021
- Conducted pre-trip inspections on buses to ensure safety and compliance standards.
- Safely transported students to school and extracurricular activities.
- Effectively communicated with students, parents, and school staff on a daily basis.
Education
High School Diploma -
Boon Highschool
05-2005
Skills
- Transaction processing and cash handling
- Complaint resolution and account management
- Financial recordkeeping and attention to detail
- Strong communication skills
- Safety compliance and adaptability
- Problem solving and reliability
- Customer service in hospitality
- Goal oriented
- Complaint handling
- Follow-up skills
Languages
English
Native or Bilingual
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
- Youth Development Programs
Timeline
Restaurant Waiter
TGI Fridays
11.2021 - 02.2025
Call Center Personal Banker
First Bank
06.2021 - Current
School Bus Driver
Illinois Central School Bus
08.2016 - 06.2021
High School Diploma -
Boon Highschool
Timestamp
09/18/23, 09:54 PM
Personal Information
Education and Training
other