Summary
Overview
Work History
Education
Skills
Timeline
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SHELDEEN LYN

Palm Bay,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Manager of Operations

The New Latitude Bar & Grill
08.2019 - 11.2023
  • Assisted in recruiting, hiring and training of team members.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Completed the payroll and sent out the paystubs to the employees via email.
  • I monitored the storeroom to ensure that proper stocktaking procedures were in place.

Recruiter Assistant

Advanced Call Center Technologies LLC
01.2016 - 07.2019
  • Operated and maintained applicant tracking and candidate management systems.
  • Communicated with applicants across various stages of hiring process.
  • Continuously updated knowledge in industry trends and best practices through attending recruiting conferences and participating in professional development opportunities.
  • Streamlined candidate sourcing by utilizing various online platforms and social media networks.

Volunteer

Council Office
05.2014 - 08.2014
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Planted and maintained gardens to provide fresh produce for individuals in need.
  • Assisted with special events and programs.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.

Education

No Degree - Customer Service

AT&T Customer Service Representative Training
Montego Bay, Jamaica
08.2016

High School Diploma -

Solid Base Computer Institute
Spanish Town, Jamaica
06.2010

Skills

  • Advertising Campaign Development
  • Customer Relations
  • KPI Tracking
  • Employee Scheduling
  • Recruitment
  • Hiring and Onboarding

Timeline

Manager of Operations

The New Latitude Bar & Grill
08.2019 - 11.2023

Recruiter Assistant

Advanced Call Center Technologies LLC
01.2016 - 07.2019

Volunteer

Council Office
05.2014 - 08.2014

No Degree - Customer Service

AT&T Customer Service Representative Training

High School Diploma -

Solid Base Computer Institute

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SHELDEEN LYN