Sheldon Larry
Nashville,TN
Summary
Highly organized and dependable professional skilled at effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. Proven track record of success in coordinating tasks and ensuring timely completion. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Support Analyst II
HCA
01.2021 - Current
- Managed and processed support actions and requests by completing all documentation through the use of ServiceNow ticketing systems.
- Offered hybrid support to both on-site and remote users, delivering top-notch IT assistance to internal staff.
- Assisted internal employees in setting up work laptops for hybrid locations, leveraging Cisco AnyConnect and Microsoft Authenticator.
- Utilized knowledge base to efficiently monitor and troubleshoot errors in Citrix, Epic, Windows, and Microsoft systems.
- Handled sensitive data responsibly by adhering strictly to company privacy policies and industry regulations.
Client Support Analyst
Cerecore
12.2019 - 01.2021
- Maintained precise records of patient information in Epic system, while also updating Patient MyChart accurately.
- Maintained a record of ServiceNow support tickets and ensured their prompt resolution and proper categorization.closure after resolving issues on the initial call.
- Managed installation processes for hardware, software, and Citrix applications on a wide range of platforms.
- Escalated critical client concerns appropriately while maintaining clear communication channels throughout problem-solving processes.
- Streamlined support processes for increased efficiency and faster response times.
Computer Technician 2
FedEx Supply Chain
07.2014 - 07.2019
- Handled installation, maintenance and repair of complex Dell computer hardware as well as various Operating Systems.
- Executed motherboard, processor, and graphics card testing as well as installation tasks on desktops and laptops for major contracts with external companies such as Tyco Systems and AT&T.
- Executed software imaging on a wide range of devices such as Chromebooks, Desktops, Servers, and Cisco Switches.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Education
High School Diploma -
Cane Ridge High School
Antioch, TN05.2012
Skills
- Access Management Software
- Microsoft Windows and Office
- Friendly and Patient
- VPN Configurations
- Microsoft Active Directory
- Citrix
- Epic
- Provisioning
- Issue Escalation
- Interpersonal and written communication
- Strong Work Ethic
- Time Management
Certification
HDI Support Center Analyst
Timeline
Client Support Analyst II
HCA
01.2021 - Current
Client Support Analyst
Cerecore
12.2019 - 01.2021
Computer Technician 2
FedEx Supply Chain
07.2014 - 07.2019
High School Diploma -
Cane Ridge High School