Tyrus Tuck
Lawrenceville,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Desktop Support Analyst
Helion Technologies
03.2022 - Current
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
- Install and support PC, laptop, tablet and mobile hardware and software
- Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function
- Participate in hardware and software reviews and recommend purchases
- Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
- Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
- Analyze and make recommendations for hardware and software standardization
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
- Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
Information Technology Consultant Level II /PC Technician
Infrastructure And Communication Solutions, ICS
06.2021 - 03.2022
- Resolves Level 1 and Level 2 issues
- Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (L3 Agent, Manager, etc.)
- IT Service Desk - provides first level technical support through phone, email and chat support (if applicable) to resolve technical end user service and support requests
- Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
- Follow-up with end users to provide status updates as per service level guidelines (SLA's)
- Performs account management and maintenance for various applications and systems ( e.g., creates or modifies user accounts and permissions, and performs password resets)
- Communicates with customers at all levels of technical and non-technical skills sets - Follow all standard operating procedures (SOP) through the effective use of Knowledge management
- Work collaboratively with people across the organization
- Support for PCs, laptops, printers, cell phones, and tablets etc
- Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management) including install, modification and repair
Site Supervisor/Logistics Clerk
Polymer Logistics
02.2017 - 02.2019
- Completing the operations given by the warehouse manager such as meeting specified quotas given daily
- Enforcing and maintaining health and safety policies, standards, and rules set forth by the company
- Training, disciplining, and coaching incoming and prior staff on the basics of how and why certain things are done within the company
- Mentoring employees with lead positions on how to communicate and implement teamwork throughout all procedures to become better and more oriented leaders in their departments
- Planning and processing the dispatching of product in an organized yet safe manner
- Maintaining and organizing all important documents in regards to staff, production, and machinery daily
- Accurately documenting the quantity and quality of all inventory and production throughout the workplace to ensure our team delivers and execute all missions given forth.
Transportation Management Coordinator
U.S. Army Active Duty
10.2014 - 01.2017
- Gained exposure working in a SOC environment to help identify vulnerabilities
- Assisted security team in analyzing scans to mitigate and remediate vulnerabilities
- Prepared transportation movement documents and related forms for different types of shipments and − elements provided to travel
- Monitored all freights, cargo, and material shipments to ensure accountability
- Requested, coordinated, and monitored movement schedules and programs
- Ensured transportation capabilities were appropriate, cost effective, and met mission requirements.
Education
Diploma -
New Horizons Computer Learning Center
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Vestavia Hills High School
2013
Skills
- Microsoft Excel
- Microsoft Office
- AS400/Citrix Workspace
- Information Security
- Active Directory
- CompTIA Security Certification
- Troubleshooting Network Issues
- Hardware and Software Monitoring
- Networking
- Software Upgrades
- Access Management Software
Certification
- COMPTIA, Security+ Certified - June 2023
Timeline
Desktop Support Analyst
Helion Technologies
03.2022 - Current
Information Technology Consultant Level II /PC Technician
Infrastructure And Communication Solutions, ICS
06.2021 - 03.2022
Site Supervisor/Logistics Clerk
Polymer Logistics
02.2017 - 02.2019
Transportation Management Coordinator
U.S. Army Active Duty
10.2014 - 01.2017
Diploma -
New Horizons Computer Learning Center
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Vestavia Hills High School