Sheldon Nembhard

Trained new agents on internal investigations software and report writing workflows.

• Conducted baggage checks to ensure compliance with security procedures.
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• Build strong relationships with department managers to reduce shrinkage
• Managed high-pressure workflow while preserving calm, relaxed state and delivering above-average monthly outcomes.
• Conduct safety drills for emergencies such as fire alarm, active shooter drills, etc

• Arm and Disarm security systems
• Managed internal and external investigations from initiation through resolution.
• Co-ordinate with Santa monica Police Department on investigating Organized Retail Crime Groups
• Managed apprehension and detainment of shoplifters in accordance with established procedures.

• Managed marketing and sales activities for TELUS home services.
• Conducted interviews, managed hiring process, and coordinated training onboarding activities.
• Managed data entry into the customer database
• Created creative workshops while working with external clients
• Working with digital media and technical equipment to plan events