Sheldon Rayford
Issaquah,US
Summary
Results-driven leader with extensive experience in retail and operations management, achieving high productivity and increased sales through enhanced customer service standards. Proven expertise in planning, coordinating, and optimizing internal processes, conducting performance reviews, and implementing process improvements. Skilled in building and leading cross-functional teams to consistently exceed performance goals and deliver exceptional customer experiences. Strong ability to foster collaborative partnerships with interdepartmental teams and senior management to achieve strategic business objectives.
Overview
15
15
years of professional experience
Work History
General Manager
Best Buy
Issaquah, WA
10.2023 - Current
- Directed day-to-day store operations encompassing inventory control, sales, and customer service.
- Enhanced efficiency and profitability by optimizing operational processes.
- Recruited and trained staff members while supervising performance against established goals.
- Managed budgets and tracked expenses to facilitate data-driven financial decisions.
- Ensured excellent customer service and maintained an organized store atmosphere.
- Identified market trends to develop long-term growth strategies for the business.
- Served as Operations Specialty Coach for three locations, driving revenue growth.
- Reduced shrinkage, erosion, DWO, and safety incident costs year-over-year across locations.
Assistant Store Manager of Operations
Best Buy
Las Vegas, US
07.2017 - 10.2023
- Led supervision of in-store sales operations staff, focusing on merchandising and asset protection strategies.
- Ensured compliance with company merchandising standards regarding display functionality and pricing accuracy.
- Planned comprehensive order completion strategies to deliver positive customer interactions.
- Executed effective inventory management through precise product receiving and distribution practices.
- Managed full spectrum of human resources responsibilities from hiring to ongoing staff development.
- Monitored financial performance alongside scheduling and procedural compliance for daily operations.
- Earned recognition for outstanding sales performance and client satisfaction during multiple years.
- Achieved top ranking in inventory management as Operations Manager with minimal discrepancies.
Operations Supervisor
Best Buy
Las Vegas, US
07.2013 - 07.2017
- Directed sales support team performance, impacting business strategies related to inventory and back-office processes.
- Facilitated effective scheduling and management of workforce productivity in key operational areas.
- Guaranteed safety competence among team members through comprehensive training programs.
- Conducted regular performance evaluations, including quarterly reviews and monthly capability assessments.
- Drove revenue growth from $25M to $30M through innovative merchandising approaches.
- Executed comprehensive gap management strategies to elevate customer service outcomes.
Deputy of Counter Intelligence (Geek Squad Supervisor)
Best Buy
Las Vegas, US
09.2010 - 07.2013
- Oversaw all operations for Geek Squad and Car Audio Installer departments, adhering to established processes.
- Provided targeted training for computer techs and car audio installers to meet corporate objectives.
- Evaluated staff performance through regular monthly and quarterly reviews.
- Managed scheduling and staffing to optimize labor productivity.
- Created effective training guides in partnership with techs and installers.
- Elevated customer satisfaction levels from lowest to second highest ratings within the district.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, COSkills
- General management and operations oversight
- Strategic planning and business development
- Retail and inventory management
- Customer service and satisfaction
- Sales leadership and revenue optimization
- Process improvement initiatives
- Budgeting and P&L administration
- Cross-functional collaboration
- Team leadership
Websites
Timeline
General Manager
Best Buy
10.2023 - Current
Assistant Store Manager of Operations
Best Buy
07.2017 - 10.2023
Operations Supervisor
Best Buy
07.2013 - 07.2017
Deputy of Counter Intelligence (Geek Squad Supervisor)
Best Buy
09.2010 - 07.2013
Bachelor of Science - Business Administration
Colorado Technical University
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