Sheldon Redmond
Garland,TX
Summary
Experienced Client Solutions Specialist with over 3 years of experience in Banking. Excellent reputation for resolving problems and improving customer satisfaction.
Reliable employee seeking Implementation Specialist II Payroll position. Offering excellent communication and good judgment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Solutions Specialist II
TIAA Bank
Lewisville, Texas
12.2019 - Current
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Built relationships with customers and community to promote long term business growth.
Fraud claim specialist
Chase Bank
Lewisville, Texas
05.2019 - 12.2019
- Take ownership of each customer while empathizing and prioritizing customer needs
- Resolve conflicts and manage customer expectations
- Determine customer needs and provide appropriate solutions through relationship building
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Built relationships with customers and community to promote long term business growth.
Human Resources Specialist
United States Army Reserve
10.2012 - Current
- Assist on all human resource support matters⦁ Oversight of all strength management and strength distribution actions⦁ Responsible for the readiness, health and welfare of all Soldiers.⦁ Postal and personnel accountability support⦁ Maintain emergency notification data.
Blue Apron, Sanitation Tech
Arlington, Texas
06.2018 - 05.2019
- Complete daily Sanitation task list that includes, but is not limited to: Cleaning building floors by sweeping, mopping, scrubbing, or vacuuming them
- Performing routine sanitizing of various types of production equipment by disassembling, sanitizing and reassembling.
Package Handler
FedEx
Hutchins, Texas
09.2015 - 10.2017
- Prepares packages for delivery by, and organizing them and scanning them in and sorting them out.⦁ Load and unload packages quickly and efficiently.⦁ Safely handles fragile, dangerous, and/or hazardous products.⦁ Cleans the warehouse following all company safety procedures.
Education
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Mountain View College
Management
Mountain View College
Human Resources Specialist Course - Human Resources Management
Adjutant General School
Columbia South Carolina 06.2012
Skills
- Responding to Difficult Customers
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Customer Needs Assessments
- Calm and Professional Under Pressure
- Mobile Banking
- Efficient and Detail-Oriented
- Client Satisfaction
- Customer Interaction
- Creative Solutions
- Understanding Customer Needs
- Client Resolution
- Customer Care
- Microsoft Excel
- Microsoft SharePoint
- Human Resources Management Systems
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Grew customer base 20% and deposits by $300,000 in 2 years
- Graduated from the Fire Academy in 2018
- Graduated Basic Training in 2012
Affiliations
- Society of Human Resource Management
Certification
- Human Resource Specialist Training - Current
Timeline
Client Solutions Specialist II
TIAA Bank
12.2019 - Current
Fraud claim specialist
Chase Bank
05.2019 - 12.2019
Blue Apron, Sanitation Tech
06.2018 - 05.2019
Package Handler
FedEx
09.2015 - 10.2017
Human Resources Specialist
United States Army Reserve
10.2012 - Current
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Mountain View College
Management
Mountain View College
Human Resources Specialist Course - Human Resources Management
Adjutant General School
- Human Resource Specialist Training - Current
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