Amy Niebuhr
Magnolia,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail/food service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
Work History
Customer Solutions Specialist
Orion/Landmark
Sioux Falls, SD
03.2016 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
Cashier
Bomgaars Supply
Luverne, MN
08.2014 - 03.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Representative
TCI
Luverne, MN
08.2012 - 08.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
Truck Supervisor
Shopko Stores Inc
Worthington, MN
04.1987 - 02.2012
- Managed efficient teams of up to 16 employees.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
Wells-Easton Highschool
Wells, MN05.1984
Skills
- Website Navigation
- Customer Data Confidentiality
- Upselling Products and Services
- Interpretation and Translation Services
- Efficient and Detail-Oriented
- Effective Multitasking
- Responding to Difficult Customers
- Order and Refund Processing
- Calm and Professional Under Pressure
- Oracle CRM
- Inbound and Outbound Calling
- Livechat Messaging
Timeline
Customer Solutions Specialist
Orion/Landmark
03.2016 - Current
Cashier
Bomgaars Supply
08.2014 - 03.2016
Customer Service Representative
TCI
08.2012 - 08.2014
Truck Supervisor
Shopko Stores Inc
04.1987 - 02.2012
High School Diploma -
Wells-Easton Highschool
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