Sheldon Vanover
Henderson,KY
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvement Stores
Henderson, KY
08.2023 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Provided accurate quotes for requested products or services.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Henderson County High School
Henderson, KY05-2022
Skills
- Customer Support
- Team Collaboration
- Complex Problem-Solving
- Point of sale systems
- Customer Complaint Resolution
- Customer Service
- Product Knowledge
- Retail Marketing
- Problem Resolution
Timeline
Customer Service Associate
Lowes Home Improvement Stores
08.2023 - Current
High School Diploma -
Henderson County High School