Omrie Murphy
West Mifflin,PA
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and employee training. Recognized for boosting order accuracy and enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in cash handling and data management, committed to fostering a productive team environment and continuous improvement.
Overview
10
10
years of professional experience
Work History
Sponsor
Walmart
North Versailles, USA
01.2023 - Current
- Training new associates on the department's procedures and the online system.
- Thrives in high-energy workspaces.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Recognized by management for providing exceptional customer service.
- Passionate about learning and committed to continual improvement.
- Works effectively in team environments to make the workplace more productive.
Shopper/Preparer
Walmart Online Order Fulfillment & Delivery
North Versailles, USA
11.2021 - 01.2023
- Efficiently selected and prepare online customer orders, ensuring the accuracy and quality of items.
- Provided exceptional customer service during order dispensation, ensuring positive interactions.
- Boosted satisfaction levels with prompt, accurate order fulfillment.
- Reviewed customer orders closely to locate desired items, and checking the app regularly to identify changes.
- Provide effective solutions to customer inquiries through phone support.
- Provided effective solutions to customer inquiries through phone support.f orders and pickups.
- Placed completed orders in labeled, temperature-appropriate storage, pending customer pickup.
Cashier/Server Team Lead
Culinaire
Pittsburgh, PA
05.2020 - 11.2021
- Processed customer payments quickly and returned exact change and receipts.
- Performed transaction duties and executed shift-end register checks to guarantee cash accuracy.
- Led banquet setup and takedown procedures, while providing attentive service to guests during meal services.
- Oversaw efficient execution of banquet preparations and post-event cleanup.
- Adhered to social distancing protocols and wore mask or face shield.
Cafeteria Attendant
Culinaire
Pittsburgh, USA
06.2019 - 05.2020
- Maintained a welcoming dining environment by replenishing supplies, refilling condiments, assisting guests with inquiries and thoroughly cleaning the cafeteria and outdoor seating areas.
- Provided attentive customer service and accommodated the needs of disabled guests to ensure a positive guest experience.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Cashier
Kennywood Amusement Park
West Mifflin, USA
07.2015 - 08.2017
- Accurately handled financial transactions, ensuring the cash drawer balanced at the end of each shift.
- Maintained inventory levels to meet ongoing customer demand, and replenished supplies as necessary.
- Upheld cleanliness and organization of the work environment, including customer-facing and behind-the-scenes areas.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate Degree - Business Management
Community College of Allegheny County
Pittsburgh, PA02.2025
Some College (No Degree) - Business Management
California University of Pennsylvania
California, PAHigh School or Equivalent - General Education
West Mifflin Area High School
West Mifflin, PA05.2019
Skills
- Cash Handling
- Customer service
- Management skills
- Data management
- Employee training
- Flexible and adaptable
- Filing
- Banquet Experience
- Dining Area Maintenance
- Social Media Management
- Food Service
- Microsoft Office and Excel proficiency
- Strong work ethic
- Mobile payment processing
- Customer feedback analysis
- Upbeat and outgoing attitude
- Networking
- Planning and organization
- Analytical and critical thinking
- Customer relations
- Flexible schedule
Accomplishments
- High honors throughout high school
- Dean's List
- Team Lead
- Training specialist
- Employee of the month - May 2023 and February 2024
References
References available upon request.
Timeline
Sponsor
Walmart
01.2023 - Current
Shopper/Preparer
Walmart Online Order Fulfillment & Delivery
11.2021 - 01.2023
Cashier/Server Team Lead
Culinaire
05.2020 - 11.2021
Cafeteria Attendant
Culinaire
06.2019 - 05.2020
Cashier
Kennywood Amusement Park
07.2015 - 08.2017
Associate Degree - Business Management
Community College of Allegheny County
Some College (No Degree) - Business Management
California University of Pennsylvania
High School or Equivalent - General Education
West Mifflin Area High School
Similar Profiles
Karen Martinez LopezKaren Martinez Lopez
Sales Associate at WalmartSales Associate at Walmart
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart