Sheleia Denton
Killeen,TX
Summary
Dedicated, driven, and reliable with seasoned experience in customer service of 10 plus years, looking to begin a role in customer service.
Overview
25
25
years of professional experience
Work History
Sales Expert
Pegasus Residential
08.2023 - Current
- Assist prospective residents in finding ideal apartments by using consultative selling and community knowledge
- Achieved high renewal rates, contributing to company sustainability
- Utilize advanced communication skills to deliver exceptional customer service
- Foster a positive living experience, enhancing resident satisfaction
- Implement strategic sales techniques to meet and exceed leasing targets
- Streamlined team workflow, increasing productivity by 20% through effective task management
Assistant Manager
Saslow's Jewelers
03.2018 - 08.2024
- Supervised team, monitored sales goals, consistently achieved targets, and improved team performance
- Managed daily operations, including opening/closing procedures and inventory counts
- Provided top-notch customer service, built relationships, followed up to meet customer needs
- Ensured compliance with company policies on exchanges, returns, promotions, and coupons
- Surpassed monthly targets in sales, profit margins, and credit applications
- Prioritized premium customer service, ensuring high satisfaction levels
Pandora Specialist Sales Associate
Reeds Jewelers
09.2015 - 03.2018
- Handled administrative tasks including reports, shipping, and bank deposits
- Maintained a clean, safe environment to boost sales and ensure safety
- Collaborated on backroom and bathroom housekeeping duties
Student Support Specialist
Cameron University
08.1999 - 07.2003
- Managed student files and records, ensuring accurate and timely updates and organization
- Delivered exceptional customer service, maintaining a clean and welcoming office environment
- Handled administrative tasks such as mail distribution and phone inquiries efficiently
- Improved office procedures, resulting in enhanced operational efficiency and student satisfaction
Education
High School Diploma -
Lawton Senior High
LawtonFayetteville Technical Community College
05.2012
Cameron University
Lawton05.2003
Skills
- Reliable
- Punctuality
- Self-Motivated
- Exceptional Customer Service
- Managerial Experience
- Adapts Well to Change
- Excellent Organizational Skills
- Accuracy and Efficiency Under Pressure
References
- Melanie Cunningham, Pegasus Residential, (910)364-7845
- Shawnee Mcknight, Saslow's Jewelers, (910)818-3406
- Gloria Pena, Pandora, (708)733-6076
Timeline
Sales Expert
Pegasus Residential
08.2023 - Current
Assistant Manager
Saslow's Jewelers
03.2018 - 08.2024
Pandora Specialist Sales Associate
Reeds Jewelers
09.2015 - 03.2018
Student Support Specialist
Cameron University
08.1999 - 07.2003
High School Diploma -
Lawton Senior High
Fayetteville Technical Community College
Cameron University