Sheleia Denton
Killeen,TX
Summary
Dedicated, driven, and reliable with seasoned experience in customer service of 10 plus years, looking to begin a role in customer service.
Overview
25
25
years of professional experience
Work History
Sales Expert
Pegasus Residential
08.2023 - Current
- Assist prospective residents in finding ideal apartments by using consultative selling and community knowledge
- Achieved high renewal rates, contributing to company sustainability
- Utilize advanced communication skills to deliver exceptional customer service
- Foster a positive living experience, enhancing resident satisfaction
- Implement strategic sales techniques to meet and exceed leasing targets
- Streamlined team workflow, increasing productivity by 20% through effective task management
Assistant Manager
Saslow's Jewelers
03.2018 - 08.2024
- Supervised team, monitored sales goals, consistently achieved targets, and improved team performance
- Managed daily operations, including opening/closing procedures and inventory counts
- Provided top-notch customer service, built relationships, followed up to meet customer needs
- Ensured compliance with company policies on exchanges, returns, promotions, and coupons
- Surpassed monthly targets in sales, profit margins, and credit applications
- Prioritized premium customer service, ensuring high satisfaction levels
Pandora Specialist Sales Associate
Reeds Jewelers
09.2015 - 03.2018
- Handled administrative tasks including reports, shipping, and bank deposits
- Maintained a clean, safe environment to boost sales and ensure safety
- Collaborated on backroom and bathroom housekeeping duties
Student Support Specialist
Cameron University
08.1999 - 07.2003
- Managed student files and records, ensuring accurate and timely updates and organization
- Delivered exceptional customer service, maintaining a clean and welcoming office environment
- Handled administrative tasks such as mail distribution and phone inquiries efficiently
- Improved office procedures, resulting in enhanced operational efficiency and student satisfaction
Education
High School Diploma -
Lawton Senior High
LawtonFayetteville Technical Community College
05.2012
Cameron University
Lawton05.2003
Skills
- Reliable
- Punctuality
- Self-Motivated
- Exceptional Customer Service
- Managerial Experience
- Adapts Well to Change
- Excellent Organizational Skills
- Accuracy and Efficiency Under Pressure
References
- Melanie Cunningham, Pegasus Residential, (910)364-7845
- Shawnee Mcknight, Saslow's Jewelers, (910)818-3406
- Gloria Pena, Pandora, (708)733-6076
Timeline
Sales Expert
Pegasus Residential
08.2023 - Current
Assistant Manager
Saslow's Jewelers
03.2018 - 08.2024
Pandora Specialist Sales Associate
Reeds Jewelers
09.2015 - 03.2018
Student Support Specialist
Cameron University
08.1999 - 07.2003
High School Diploma -
Lawton Senior High
Fayetteville Technical Community College
Cameron University
Similar Profiles
Clifford McgheeClifford Mcghee
Maintenance Technician at Pegasus ResidentialMaintenance Technician at Pegasus Residential
Mathew EspinozaMathew Espinoza
Leasing Manager at Pegasus ResidentialLeasing Manager at Pegasus Residential
Ariel VargasAriel Vargas
Community Manager at Pegasus ResidentialCommunity Manager at Pegasus Residential