Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sheleia Denton

Killeen,TX

Summary

Dedicated, driven, and reliable with seasoned experience in customer service of 10 plus years, looking to begin a role in customer service.

Overview

25
25
years of professional experience

Work History

Sales Expert

Pegasus Residential
08.2023 - Current
  • Assist prospective residents in finding ideal apartments by using consultative selling and community knowledge
  • Achieved high renewal rates, contributing to company sustainability
  • Utilize advanced communication skills to deliver exceptional customer service
  • Foster a positive living experience, enhancing resident satisfaction
  • Implement strategic sales techniques to meet and exceed leasing targets
  • Streamlined team workflow, increasing productivity by 20% through effective task management

Assistant Manager

Saslow's Jewelers
03.2018 - 08.2024
  • Supervised team, monitored sales goals, consistently achieved targets, and improved team performance
  • Managed daily operations, including opening/closing procedures and inventory counts
  • Provided top-notch customer service, built relationships, followed up to meet customer needs
  • Ensured compliance with company policies on exchanges, returns, promotions, and coupons
  • Surpassed monthly targets in sales, profit margins, and credit applications
  • Prioritized premium customer service, ensuring high satisfaction levels

Pandora Specialist Sales Associate

Reeds Jewelers
09.2015 - 03.2018
  • Handled administrative tasks including reports, shipping, and bank deposits
  • Maintained a clean, safe environment to boost sales and ensure safety
  • Collaborated on backroom and bathroom housekeeping duties

Student Support Specialist

Cameron University
08.1999 - 07.2003
  • Managed student files and records, ensuring accurate and timely updates and organization
  • Delivered exceptional customer service, maintaining a clean and welcoming office environment
  • Handled administrative tasks such as mail distribution and phone inquiries efficiently
  • Improved office procedures, resulting in enhanced operational efficiency and student satisfaction

Education

High School Diploma -

Lawton Senior High
Lawton

Fayetteville Technical Community College
05.2012

Cameron University
Lawton
05.2003

Skills

  • Reliable
  • Punctuality
  • Self-Motivated
  • Exceptional Customer Service
  • Managerial Experience
  • Adapts Well to Change
  • Excellent Organizational Skills
  • Accuracy and Efficiency Under Pressure

References

  • Melanie Cunningham, Pegasus Residential, (910)364-7845
  • Shawnee Mcknight, Saslow's Jewelers, (910)818-3406
  • Gloria Pena, Pandora, (708)733-6076

Timeline

Sales Expert

Pegasus Residential
08.2023 - Current

Assistant Manager

Saslow's Jewelers
03.2018 - 08.2024

Pandora Specialist Sales Associate

Reeds Jewelers
09.2015 - 03.2018

Student Support Specialist

Cameron University
08.1999 - 07.2003

High School Diploma -

Lawton Senior High

Fayetteville Technical Community College

Cameron University

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Sheleia Denton