Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

SHELESE FRAZIER

SHELESE FRAZIER

Summary

Dedicated and efficient professional seeking a customer-focused position to meet company needs. Skilled in analysis, communication, and teamwork, with a proven ability to adapt quickly to new environments. Committed to contributing to team success and further developing professional skills. Approach work with a positive attitude, commitment to continuous learning, and a strong problem-solving mindset. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
years of professional experience

Work History

FedEx

Package Handler
06.2023 - 01.2025

Job overview

  • Followed verbal and written instructions to properly move and ship products.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Communicated with supervisors about delays or other issues with shipments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Followed safety regulations to maintain safe work environment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Helped train new employees in safe practices and warehouse procedures.

Wayfair

Remote Customer Service Agent
01.2023 - 07.2023

Job overview

  • Providing customers with the experience of shopping with us again, I placed orders, tracked customers' orders, answered any questions that they may have with an understanding of the product at the end of the call

California Franchise Tax Board

Key Data Operator
06.2019 - 01.2023

Job overview

  • Key, enter, and verify information from remittance/source documents following written/oral instructions
  • Perform efficiently, meeting production and accuracy standards

Advance Call Technology

Customer Service Representative
04.2015 - 06.2019

Job overview

  • Receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing

Covered California

Service Center Representative
02.2012 - 04.2015

Job overview

  • Responsible for providing information on health insurance plans, coverage options, premiums, health coverage benefits; and inputting accurate customer information for determining eligibility for tax credits and subsidies

Education

Cosumnes River College
Sacramento, CA

Associate of Science from Business Administration And Management
06-2028

Skills

  • Communication
  • Computer literacy
  • Problem solving
  • Time management
  • Active listening
  • Conflict resolution
  • Attention to detail
  • Empathy
  • Truck loading
  • Pallet building
  • Product packing
  • Pallet jack operation
  • Order picking
  • Warehouse safety

Timeline

Package Handler

FedEx
06.2023 - 01.2025

Remote Customer Service Agent

Wayfair
01.2023 - 07.2023

Key Data Operator

California Franchise Tax Board
06.2019 - 01.2023

Customer Service Representative

Advance Call Technology
04.2015 - 06.2019

Service Center Representative

Covered California
02.2012 - 04.2015

Cosumnes River College

Associate of Science from Business Administration And Management

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SHELESE FRAZIER