Sheletha Jenkins

• Evaluated, recommended and implemented new tools, presentations, techniques and delivery platforms for training and communication.
• Developed support plans and competency-based training programs to enhance knowledge base of healthcare staff.
• Met with patients to discuss medical histories and current complaints.
• Streamlined workflow processes within clinical teams by implementing innovative technologies and best practices that resulted in improved efficiency and reduced error rates.
• Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.

• Contacted patients on annual renewal dates to offer assistance.
• Collected patient co-pay and issued receipt to confirm payment.
• Communicated with primary care offices and insurance companies to obtain authorization.
• Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
• Provided excellent customer service to patients and medical staff.
• Resolved patient billing issues in line with established guidelines.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Greeted and assisted patients with check-in procedures.
• Answered incoming calls, scheduled appointments and filed medical records.
• Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.

Checked in patients, checked out patients, scheduled appointments, billed insurance, worked closely with physicians, answered phones, used EPIC, send patient records to be stored

• Contacted patients on annual renewal dates to offer assistance.
• Collected patient co-pay and issued receipt to confirm payment.
• Facilitated communication between patients and various departments and staff.
• Communicated with primary care offices and insurance companies to obtain authorization.
• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
• Engaged with patients to provide critical information.
• Provided excellent customer service to patients and medical staff.

• Spearheaded staff training initiatives to ensure team members stayed up-to-date on industry trends, products, and best practices.
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
• Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
• Confirmed quality control standards were met for all eyewear and contact lenses.
• Maintained safe, clean and organized environment to increase patient comfort.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
• Helped clients try on and select new frames and recommended lens options to meet specific needs.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
• Performed basic vision testing for new patients.
• Educated clients about how to adapt to, wear, and care for eyeglasses.
• Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.