SHELIA COLBERT
Receptionist/Administrative Assistant
Jackson,MS
Summary
Experienced Receptionist/Administrative Assistant with direct municipal government experience supporting public safety operations. Currently serving at City Hall with responsibility for processing police records, handling confidential documentation, coordinating city leadership schedules, and assisting with public information requests. Skilled in high-volume call management, records compliance, report preparation, and front office administration. Committed to supporting emergency service personnel with professionalism, accuracy, and efficiency in a fast-paced government environment.
Overview
20
20
years of professional experience
Work History
Receptionist / Administrative Assistant
City of Byram, City Hall
Byram, MS
09.2023 - Current
- Serve as the first point of contact for citizens, city officials, law enforcement, and public safety personnel
- Process police records requests, background checks, and public information requests in accordance with city and legal guidelines
- Maintain confidential municipal and law enforcement records with strict attention to compliance and data security
- Answer and route high-volume calls, ensuring accurate communication between departments and emergency services
- Draft official correspondence, memos, and emails on behalf of the Mayor’s Office
- Coordinate meetings, prepare agendas, and compile supporting documentation for city leadership and council sessions
- Prepare reports, presentations, and meeting minutes
- Process payments, issue receipts, and maintain accurate financial records for city services
- Organize incoming and outgoing mail, legal documents, and departmental communications
- Assist with planning logistics for council meetings, public hearings, and city events
- Manage office supply inventory and track expenditures
- Arrange travel and maintain documentation for city officials
Front Desk Receptionist
Gray-Daniels Ford Lincoln
Brandon, MS
08.2020 - 09.2023
- Managed multi-line phone system and routed calls efficiently
- Scheduled appointments and maintained daily calendars
- Greeted customers and ensured professional front office operations
- Distributed internal communications and managed mail
- Resolved inquiries and supported multiple departments
Front Desk Coordinator
The Waterford
Ridgeland, MS
05.2013 - 08.2020
- Maintained databases and administrative records
- Scheduled appointments and managed supply inventory
- Processed payments and maintained financial documentation
- Coordinated office equipment maintenance
Administrative Assistant
Signature Insurance
Jackson, MS
08.2006 - 05.2013
- Managed calls, scheduling, and correspondence
- Maintained databases and company records
- Processed customer accounts and payments
- Coordinated meetings and travel arrangements
Education
High School Diploma -
Provine High School
Jackson, MSSkills
- Police & Public Records Processing
- Confidential File Management
- Front Desk & Multi-Line Phone Systems
- Emergency Services Communication Support
- Report & Correspondence Preparation
- Calendar & Meeting Coordination
- Data Entry & Documentation Accuracy
- Inventory & Supply Management
- Customer & Community Service
Timeline
Receptionist / Administrative Assistant
City of Byram, City Hall
09.2023 - Current
Front Desk Receptionist
Gray-Daniels Ford Lincoln
08.2020 - 09.2023
Front Desk Coordinator
The Waterford
05.2013 - 08.2020
Administrative Assistant
Signature Insurance
08.2006 - 05.2013
High School Diploma -
Provine High School
ADDITIONAL QUALIFICATIONS
- Extensive experience maintaining confidential records
- Strong background in municipal and public-facing environments
- Skilled in high-volume call handling and professional communication
- Authorized to work in the U.S. for any employer