Tiffany Lewis

Stem,NC

Summary

Organized and detail-oriented administrative professional with 10+ years of experience in office support, customer service, and dispatch operations. Proven ability to manage front office functions, coordinate communications, and support daily business operations while maintaining professionalism and confidentiality.

Overview

years of professional experience

Certifications

Work History

Receptionist / Administrative Assistant

BELFOR Property Restoration

Durham, North Carolina

09.2025 - Current

Welcomed visitors and coordinated front desk operations to ensure smooth guest experiences
Monitored and prioritized incoming calls and emails for executive staff to enhance communication efficiency
Respond to client and employee inquiries and route communications
Prepared reports, correspondence, and presentations to support executive decision-making
Handle sensitive information with accuracy and confidentiality

Lead Customer Service Representative / Dispatcher

Charter Spectrum

Stem, North Carolina

11.2015 - 02.2025

Managed customer accounts, addressing service inquiries to enhance customer satisfaction
Coordinated dispatch, routing, and tracking for 160 fleet vehicles to ensure timely service delivery
Communicated service updates to customers, drivers, and internal teams, facilitating seamless operations
Monitored field operations to maintain efficient daily schedules

Education

Associate of Applied Science - Early Childhood Care And Education

Vance-Granville Community College

Henderson, North Carolina, NC

12-2026

Skills

Office Administration

Call and Email Management

Document Preparation Inventory Management
Confidential Records Handling

Customer Service

Microsoft Office Suite

Team Communication

Executive Support

Inventory Management

Route management

Certification

Freight Broker Certificate — North Carolina Central University

Timeline