Shelia Counts

• Managed customer accounts, establishing and renewing services for water, dumpster rentals, and gym memberships to enhance customer engagement.
• Facilitated communication via telephone and fax, processed payments, and organized work orders to ensure efficient service delivery.
• Police clerk duties with citations, pleas, and payments
• Processed work orders to ensure timely service delivery.
• Performed police clerk duties, including managing citations and payment processing.
• Coordinated plea negotiations and accurately recorded payments to support compliance and customer satisfaction.
• Maintained organized documentation for all customer interactions and transactions.
• Streamlined account management processes to improve customer satisfaction.

• Answered phone inquiries promptly to assist customers with their needs.
• Managed front window operations, processing water bill payments to enhance customer satisfaction.
• Set up new accounts and handled work orders to streamline customer onboarding.
• Notified relevant departments of incoming customers and visitors to ensure timely service delivery.
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Oversaw supply ordering for department, aligning inventory with operational requirements.

• Coordinated supply ordering for department, maintaining optimal inventory levels.
• Managed facility operations, ensuring staff and resident needs were addressed during monthly duty rotations.
• Led housekeeping and laundry staff, ensuring efficient completion of housekeeping duties.
• Helped assist resident appointments, needs, and special events.
• Staged all model rooms for guest tours