Shelia Hill

• Provide Compensation to the Claims Office to ensure the expeditious resolution of claims through a process that is administered with sensitivity to the burdens placed upon claimants impacted by the Hermit’s Peak/Calf Canyon Fires.
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
• Improved team efficiency and productivity by restructuring workflow and managing assignments.
• Optimized team performance, providing clear guidance and setting achievable goals.
• Act as a liaison between project teams, internal stakeholders, and external clients to ensure smooth communication and project alignment.
• Support team in identifying potential risks, documenting issues, and implementing mitigation plans
• Trained, coached and managed 6-person team of Contractor Site Inspector professionals.

PA Site Inspector, JFO Lake Mary, Fl Feb. 2023-Present

DR-4337 (Irma)/4399 (Michael)/4468 (Dorian)/4564 (Sally)/4673 (Ian)/4680 (Nicole) and 4709-FL (Severe Storms/Tornados/Flooding).

• Analyzed survey reports, drawings and maps to direct construction layouts.
• Completed inspections of current construction, refurbishment and repair projects.
• Worked closely with Applicants to capture claimed damages for all categories of work that are reviewed and approved by Program Delivery Manager.
• Used Grants Manager to complete Site Inspection Reports (SIR) and scanned all supporting documentation into CRM Tool.
• Revised and reviewed material lists, drawings and specifications for compliance with contract codes and requirements.

PA Training Specialist 4339DR DR - Caguas, Puerto Rico - TRNCTR Nestle

• Performed all of daily duties of Site Inspector in addition to following Crew Lead duties.
• Attended site inspections with team's site inspectors to mentor and train in field.
• Supported delivery of Public Assistance Grants program.
• Actively communicated with Task Force Lead (TFL) and Program Delivery Manager to ensure that all reporting needs were accurately met.
• Assessed performance of site inspectors and determined areas of opportunity for training and improvements.
• Reviewed site inspections reports for accuracy and completion.

DR 4332TX, DR4337,DR4615NY , IA Site Inspector Vanguard Emergency Management.

• Completed thorough written descriptions and took photographs.
• Deployed to Catastrophe Area and Inspect Property Damages for FEMA Assistance
• Record damage in ACE4 programming
• Worked Hurricane Harvey and Hurricane Irma
• Scoping homes for inspections. Estimating damaged areas. Submitting findings for review
• Property / Auto inspections
• Contents documentation-document conditions
• Determined if work was in accordance with all applicable city, state and federal guidelines, as well as applicable discipline-specific codes.
• Completed inspections of current construction, refurbishment and repair projects.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Re-inspected commercial and residential constructions which previously failed inspections.
• Made and submitted reports detailing finding and any actions taken.

• Responsible for providing safe, structured environment that meets needs of client while always maintaining professional and acceptable boundaries.
• Maintain positive relationships with clients, and management staff.
• Provides consistent coverage for assigned shifts, working within team and independently to complete all shift tasks.
• Assist with food pantry logistics.
• Consult with direct supervisor or supervisor on-duty regarding residents' personal needs and behavior.
• Utilize positive behavioral management techniques including verbal redirection.
• Assist residents within limits in processing issues and problem-solving.
• Monitor all areas of shelter to ensure compliance with facility rules, policies, procedures, and protocols.
• Respond to residents' requests, complaints, and inquiries.
• Address procedural violations with residents to ensure clear understanding of expectations and to assist resident with achieving compliance.
• Conduct orientation/assist with intake, assign beds and lockers, issue linens/personal supplies and other items to residents entering into shelter.
• Gain working knowledge of policies.

• Provided start-to-finish project management for major exterior installations.
• Created scope of work and cost estimates for projects.
• Served as liaison between customers, contractors, and outside vendors during life of project.
• Served as resolutions specialist for any issues that occurred during process.
• Completed inspections on vendors during project to ensure that codes and standards were properly followed.
• Inspected completed projects to ensure satisfactory craftsmanship.

• Investigate and evaluate property and casualty insurance claims.
• Review and apply client specific claim guidelines, insurance policies with endorsements.
• Inspect Property for physical damage.
• Review estimates for payments to insured, claimant, third party clients.
• Established productive working relationships with public officials and law enforcement officers.
• Evaluated all evidence with goal of creating positive outcomes for client's claims.
• Reviewed new files to determine current status of injury claim and to develop plans of action.
• Answered questions posed by insureds attorneys.
• Investigated claims involving potential and suspected fraudulent activities.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Handled both first party and third party claims under multiple policy types and numerous endorsements.
• Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
• Effectively managed claim expenses by accurately estimating repair costs and utilizing cost-effective solutions when possible.
• Directed claims negotiations within allowable limit of $50,000 and supported successful litigations for advanced issues.

• Veterans Benefits Management Systems Operations working with Veterans Administration to Train on Paper to Image records transfer.
• Supported Chief Operating Officer with daily operational functions.
• Verified 70% data integrity and accuracy.
• Performed initial client assessment and analysis to begin research process.
• Assisted various business groups with document organization and dissemination during acquisitions.
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
• Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate management instruction.
• Provided coaching and mentoring to employees.
• Established and maintained quality control standards.