Shelia Parnell

Memphis,TN

Overview

years of professional experience

ILLINOIS POWER NUCLEAR POWER PLANT

01.1983 - 07.1996

Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
Converted documents from one application to another.
Collaborated across departments and levels of management to gain consensus on procedural documentation.
Maintained document control system and updated work instructions, procedures and associated databases.

SOUTHWESTERN BEL

03.1981 - 02.1983

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

University of Memphis, Memphis, TN

12.2008

DYERSBURG STATE, Covington, TN

01.2006

MR. JOHNS SCHOOL OF COSMETOLOGY, Decatur, IL

01.1997

Nuclear Document Clerk - ILLINOIS POWER NUCLEAR POWER PLANT

01.1983 - 07.1996

Customer Service Representative - SOUTHWESTERN BEL

03.1981 - 02.1983

University of Memphis - Bachelor of Arts, SOCIAL WORK/AAAS

DYERSBURG STATE - Associate of Science, ENGLISH

MR. JOHNS SCHOOL OF COSMETOLOGY - COSMETOLOGY LICENSE, LICENSE OF COSMETOLOGY

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