Shelia Thompson
Birmingham,AL
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
12
12
years of professional experience
Work History
Phlebotomy Manger
Clinical Laboratory Services
Wibder, GA
06.2017 - Current
- Monitored workflow to ensure timely completion of tasks related to specimen collection.
- Performed administrative duties including hiring new employees, managing payroll and creating reports for upper management.
- Evaluated employee performance on an ongoing basis and provided feedback as needed.
- Provided training and education to staff members on proper specimen collection techniques and safety protocols.
- Conducted regular staff meetings to review performance and address any issues or concerns.
- Assisted with scheduling staff shifts to ensure adequate coverage at all times during operating hours.
- Resolved customer complaints regarding phlebotomy services in a professional manner.
- Managed and supervised a team of phlebotomists to ensure proper patient care.
Travel Phlebotomist
Clinical Laboratory Services
Winder, GA
06.2015 - Current
- Services Long term care facilities. Travel to facility.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Assisted in the training of new phlebotomists.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
Travel Phlebotomist
Quest Diagnostics (Examone)
Hoover, AL
01.2012 - 11.2018
- Insurance exams collecting blood samples through venipuncture. Collected a brief medical history, blood pressure, height weight and BMI.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Education
Medical Technology
Fortis Institute
Birmingham, AL05-2011
Skills
- Patient Management
- HIPAA Compliance
- Scheduling Coordination
- Venipuncture Expertise
- Specimen Handling
- Medical Terminology Knowledge
- Specimen Preparation
- Staff Management
Timeline
Phlebotomy Manger
Clinical Laboratory Services
06.2017 - Current
Travel Phlebotomist
Clinical Laboratory Services
06.2015 - Current
Travel Phlebotomist
Quest Diagnostics (Examone)
01.2012 - 11.2018
Medical Technology
Fortis Institute
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