Shelia Reney Brooks
Kansas City,Missouri
Summary
Looking to thrive in a reputable organization where there is growth and opportunities. Compassionate Case Manager experienced in Diverse environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Clinical Case Manager
Rediscover
Kansas City, Mo.
07.2019 - 11.2021
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Provided crisis intervention and risk assessments.
- Assisted with outreach and engagement services to engage clients and maintain working relationships.
- Complied with applicable program research and evaluation procedures.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Helped patients receive appropriate, high-quality care with reasonable results.
Lead Customer Service Representative
Jiffy Lube
Kansas City, MO.
04.2017 - 10.2017
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Intake Coordinator
KC Care Clinic
Kansas City, MO.
01.2007 - 10.2017
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Patient Care Tech
St. Joseph Hospital
Kansas City, MO.
11.2016 - 03.2017
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Group Educator
Comprehensive Mental Health Services
Independence, MO.
03.2008 - 11.2016
- Chose materials and developed lesson plans to enhance skills for individual students.
- Developed and implemented engaging lesson plans to keep learner attention.
- Differentiated instruction to meet needs of diverse learners.
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Fostered student curiosity and interest through creative hands-on activities.
Parent Student
Kansas City Missouri School District
Kansas City, MO.
08.2003 - 01.2007
- Followed school and classroom policies, regulations, dress codes and schedules.
- Worked in team environment to maintain high levels of productivity.
- Gathered, organized and input information into digital database.
Substitute Teacher
Kansas City School District
Kansas City, MO.
03.1996 - 08.2003
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
Education
Master of Arts - Community Counseling
Webster University
Kansas City, MO12.2012
Bachelor of Science - Social Psychology
North Park University
Chicago, IL05.2005
Skills
- Microsoft Word,
- Trauma Informed Care,
- Person Centered Training ,
- Phone Etiquette,
- Filing,
- Diverse Work Environment,
- Time Management,
- Teamwork ,Scanning/Copying,
- Faxing
- Scheduling
- Social Work
- Intervention Plans
- Verbal and Written Communication
- Resource Identification
- Group Therapy
- Motivating Clients
- Group Session Facilitation
- Community Resource Referral
- Case Needs Assessment
- Court Mandated Reporter
- Client Advocacy
- Monitoring Visits
- Case Notes
- EMR Systems
- Telephone Etiquette
- Best Practices and Standards
- Multitasking and Organization
- Case Conferences
- MS Office
- Income Verification
- Company Guidelines
- Documentation
Certification
- C.M.T
- C.N.A
- Eligible to get Licensed/Certified for Counseling
Timeline
Clinical Case Manager
Rediscover
07.2019 - 11.2021
Lead Customer Service Representative
Jiffy Lube
04.2017 - 10.2017
Patient Care Tech
St. Joseph Hospital
11.2016 - 03.2017
Group Educator
Comprehensive Mental Health Services
03.2008 - 11.2016
Intake Coordinator
KC Care Clinic
01.2007 - 10.2017
Parent Student
Kansas City Missouri School District
08.2003 - 01.2007
Substitute Teacher
Kansas City School District
03.1996 - 08.2003
Master of Arts - Community Counseling
Webster University
Bachelor of Science - Social Psychology
North Park University
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