Shelisa Parker
Miami,FL
Summary
Highly versatile professional with extensive experience in security, sales, merchandising, customer service, and brand ambassadorship. Proven ability to ensure safety and security, drive sales growth, optimize merchandising strategies, and deliver exceptional customer experiences. Adept at representing brands, engaging with customers, and executing promotional campaigns to enhance brand visibility and customer engagement. Strong interpersonal and communication skills, with a commitment to maintaining high standards of service and operational excellence. Seeking a dynamic role where I can leverage my diverse skill set to contribute to organizational success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tattoo Apprentice
Chico Inkz Tattoo
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Office Receptionist
Elite Guard
01.2020 - 11.2024
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Identified visitors' needs to offer solutions and information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Customer Service Representative
Tory Burch
03.2018 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
Concierge
Allied Universal Security Services
01.2013 - 03.2018
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Education
High School Diploma -
Hallandale Adult community Center
Hallandale Beach, FL01.2012
Skills
- Receptionist
- Security
- Time Management
- Excel
- Microsoft Word
- Customer Service
- Inventory
- Organizational Skills
- Microsoft Office
- Word
- Typing
- Training
- Maintenance
- Communications
- Loss Prevention
- Cash Handling
- Surveillance
- CCTV
- Conflict Management
- Microsoft Excel
- Sales
- Order entry
- Merchandising
- Retail Sales
- Supervising Experience
- Pallet Jack
- Planograms
- Communication skills
- Documentation review
- Aftercare advice
- Client consultation
- Sterilization techniques
- Hygiene practices
- Appointment scheduling
- Industry trends awareness
- Skin preparation
- Social media promotion
- Cover-up techniques
- Lettering styles
- Line work precision
- Design creation
- Drawing and sketching
- Money handling
- Design skills
- Customer relations
- Sanitation procedures
- Pain management techniques
- Sanitizing requirements
- Ink mixing
- Design proficiency
- Teamwork
- Strong work ethic
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Problem-solving abilities
- Excellent communication
- Creative thinking
- Relationship building
Certification
- Guard Card
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Resilience, strength, and courage.
Resilience is the ability to rise after every fall, adapt in the face of adversity, and keep moving forward no matter the challenge. Strength is not just physical it's in the will to keep going, even when things get tough. Courage is facing fear head on, standing firm in your truth, and pushing past doubt. True resilience means knowing that setbacks don't define you, your determination to overcome them does.
Timeline
Tattoo Apprentice
Chico Inkz Tattoo
03.2024 - Current
Front Office Receptionist
Elite Guard
01.2020 - 11.2024
Customer Service Representative
Tory Burch
03.2018 - 02.2020
Concierge
Allied Universal Security Services
01.2013 - 03.2018
High School Diploma -
Hallandale Adult community Center
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