Louise Sterling
Roseville,MN
Summary
A positive attitude and witty sense of humor accompany my commitment to efficiency and reliability within a team. I am an organized and efficient Data Entry Specialist with 20+ years of experience excelling in data organization, proofreading, and word processing. Proficient in handling diverse office administration support tasks and adept at swiftly identifying and rectifying discrepancies.
Overview
8
8
years of professional experience
Work History
Operations and Marketing Manager
Beloved Studios Tattoo and Tattoo Removal
01.2025 - Current
- Developed and executed integrated marketing strategies to enhance brand visibility and engagement.
- Built strong partnerships with owner and supervisor.
- Helped deploy fresh initiatives and procedures.
- Managed event logistics and scheduling.
- Facilitated appointment bookings for clients using Acuity.
- Designed and created shop merchandise
Implementation Coordinator
Gravie
07.2022 - 11.2024
- Oversaw administrative setup tasks for new and renewing Gravie employer clients to ensure preparedness for effective coverage.
- Carried out essential set-up procedures with a success rate of 99% accuracy and timely completion at 97%.
- Verified accuracy and completeness of vendor forms.
- Generated comprehensive and precise standard employee materials.
- Catalogued e-contracts and business records.
- Managed requests and notifications each day using multiple platforms.
- Thoroughly audited new client implementations and annual client renewals to ensure accurate plan configurations in internal and external systems.
- Monitored progress and ensured follow-up on related issues.
- Contributed to multiple projects within Customer Operations.
- Ensured accurate information in the department's online knowledge network.
- Maintained up-to-date process guides and checklists.
Administrative Assistant (Contractor)
Robert Half
09.2020 - 01.2023
- Managed the input of data required for bid contracts.
- Assisted in completing assignments for estimators.
- Managed efficient data entry and filing processes.
- Executed additional clerical responsibilities effectively.
- Entered and maintained accurate data records.
- Routed calls promptly and delivered messages to staff.
Customer Care Representative
CaringBridge
06.2021 - 07.2022
- Resolved customer inquiries through multiple channels.
- Conducted user feedback analysis through partnership with Verint.
- Navigated multiple computer systems and applications to find information.
- Investigated and resolved customer inquiries and complaints quickly.
- Logged call information and solutions provided into internal database.
Shop Manager
Beloved Studios Tattoo and Tattoo Removal
05.2017 - 01.2019
- Up to date social media and marketing implementation
- Built strong partnerships with owner and supervisor.
- Helped deploy fresh initiatives and procedures.
- Managed event logistics and scheduling.
- Facilitated appointment bookings for clients using Acuity.
Education
IT support desk certification -
Summit Academy OIC
Minneapolis, MN06.2020
Skills
- Attention to detail
- Powerpoint
- Document preparation
- Proofreading
- Sales Force
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Quickbooks
- WordPress
- Data entry
- Fast typing speed
Websites
Timeline
Operations and Marketing Manager
Beloved Studios Tattoo and Tattoo Removal
01.2025 - Current
Implementation Coordinator
Gravie
07.2022 - 11.2024
Customer Care Representative
CaringBridge
06.2021 - 07.2022
Administrative Assistant (Contractor)
Robert Half
09.2020 - 01.2023
Shop Manager
Beloved Studios Tattoo and Tattoo Removal
05.2017 - 01.2019
IT support desk certification -
Summit Academy OIC
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