Shelise Edmonds
Houston,TX
Summary
Customer-focused professional with experience creating exceptional guest and client experiences across hospitality, entertainment, and healthcare environments. Skilled in building genuine relationships, understanding customer needs, resolving concerns, and providing personalized support. Known for strong communication, adaptability, teamwork, and maintaining a positive experience in fast-paced settings. Passionate about helping others, learning new technology, and delivering service that leaves a lasting impression. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Dialysis Technician
DaVita
Houston, TX
09.2025 - Current
- Provide direct patient care in a fast-paced dialysis clinic, ensuring patient safety and comfort during treatment
- Cultivated strong relationships with patients, enhancing engagement and adherence to care plans
- Delivered high-quality customer service in a busy environment, addressing inquiries and resolving issues promptly.
- Monitor patient conditions and communicate concerns to nurses and care teams
- Collaborate with interdisciplinary teams to ensure continuity of care
- Assist with patient flow, scheduling coordination, and accurate documentation
- Educate patients on treatment processes and address questions or concerns
- Performed data entry tasks efficiently, ensuring accuracy and completeness of patient records.
- Operated dialysis machines to ensure patient safety and comfort.
- Prepared and maintained dialysis equipment for patient procedures.
- Educated patients on dialysis processes and home care techniques.
- Documented patient treatment records accurately and promptly.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilizing.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Explained dialysis procedures and machine operations, alleviating patients' anxiety and fostering a supportive environment.
- Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
Administrative Assistant / Client Support Specialist
Russo Care & Co
Cypress, TX
06.2020 - 09.2025
- Delivered administrative and personalized support to individuals with special needs, enhancing daily service coordination
- Created a welcoming and supportive environment through patience, empathy, and strong communication skills
- Managed scheduling, documentation, records, and daily office operations with accuracy and attention to detail
- Engaged with clients, families, and team members to identify needs and implement effective solutions
- Addressed questions and concerns professionally, fostering trust and maintaining positive relationships
- Organized company events and meetings to enhance team collaboration.
- Managed scheduling and calendar coordination for multiple executives.
- Facilitated communication between departments to streamline workflows.
- Maintained office supplies inventory and distributed materials as needed.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Supported onboarding process by preparing new hire documentation.
- Implemented filing system improvements to enhance document retrieval efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Ensured timely delivery of correspondence by organizing and coordinating mailings. including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Updated contact lists regularly when changes occur in employee status or contact information.
Assistant General Manager, Training Manager
Movie Tavern
Houston, Tx
04.2012 - 06.2020
- Led daily theater and restaurant operations while creating a high-quality guest experience in a fast-paced environment
- Supported, coached, and developed team members to improve service standards and team performance
- Managed guest concerns through active listening, empathy, and solution-focused decision making
- Assisted with staffing, scheduling, training, inventory, and operational goals
- Built a positive team culture focused on communication, accountability, and exceptional service
- Supervised daily operations at a premier dining cinema establishment.
- Trained new employees on customer service standards and operational procedures.
- Implemented promotional events to enhance guest engagement and experience.
- Collaborated with management to develop strategies for operational efficiency.
- Coordinated staff schedules to ensure optimal service and coverage.
- Coordinated events and promotions to enhance guest experiences.
- Oversaw staff scheduling and training for optimal service delivery.
- Implemented inventory controls for food and beverage supplies.
- Developed operational procedures to improve efficiency and customer satisfaction.
- Assisted in budgeting and financial management for the theater.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Prepared weekly schedules for staff members based on their availability.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed daily operations of the store, including scheduling and supervising staff.
- Resolved customer complaints to maintain a positive environment.
- Collaborated with management team on strategic planning initiatives.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Education
Business Administration Coursework -
Lone Star College
Houston, TXHigh School Diploma -
Andy Dekeney High School
Houston, TXSkills
- Customer Experience
- Relationship Building
- Problem Solving
- Team Leadership
- Training & Development
- Communication
- Adaptability
- Excellent Customer Service Skllls
- Patient care
- Customer relationship management
- Emotional support
- Problem solving
- Attention to detail
- Conflict resolution
- Data entry
- HIPAA
- Documentation accuracy
- Quality assurance practices
- Team Collaboration
- Organization
- Multitasking
Timeline
Dialysis Technician
DaVita
09.2025 - Current
Administrative Assistant / Client Support Specialist
Russo Care & Co
06.2020 - 09.2025
Assistant General Manager, Training Manager
Movie Tavern
04.2012 - 06.2020
Business Administration Coursework -
Lone Star College
High School Diploma -
Andy Dekeney High School