Summary
Overview
Work History
Skills
Timeline
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Shelison Diaz

Elmont,NY

Summary

Driven professional with a track record of enhancing customer satisfaction and reducing costs as a Deli Manager at Wholesome Gourmet Deli. Expert in problem-solving and adaptability, demonstrated through effective inventory management and staff training. Skilled in de-escalation techniques and bilingual communication, ensuring top-notch service and team collaboration. Hardworking and passionate job seeker with strong organizational skills eager to secure higher positions. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Deli Manager

Wholesome Gourmet Deli
02.2024 - 05.2024
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

Mechanic

Mavis Tire
05.2023 - 09.2023
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Always made sure to triple check my work safety is always first.
  • Inspected and tested equipment to locate worn and damaged parts.

Family Business

Owners
09.2013 - 02.2023
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Researched target market to discover customer needs and analyze competitor trends.
  • Made sure the customer was always satisfied , good energy is what also brings them back for more.

Skills

  • De-Escalation Techniques
  • Mental Health Support
  • Safety Monitoring
  • Sanitation protocols
  • Behavior Observation
  • Care Monitoring
  • Problem-solving aptitude
  • Emotional awareness
  • Task Prioritization
  • Reliability
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Staff education and training
  • Attention to Detail
  • Adaptability
  • Multitasking Abilities
  • Professional Demeanor
  • Excellent Communication
  • Decision-Making
  • Bilingual

Timeline

Deli Manager

Wholesome Gourmet Deli
02.2024 - 05.2024

Mechanic

Mavis Tire
05.2023 - 09.2023

Family Business

Owners
09.2013 - 02.2023
Shelison Diaz