Shella Sewell
Orlando,FL
Summary
Compassionate and dependable caregiver with over four years of experience in direct patient care. Expertise in problem-solving and medication management has led to enhanced client well-being and safety through personalized care plans.
Overview
18
18
years of professional experience
Work History
Caregiver
Susan Sewell
Orlando, FL
01.2019 - 12.2025
- Provided personalized care and support to client, enhancing their daily living activities and overall well-being.
- Assisted client with mobility and personal hygiene, ensuring safety and comfort throughout daily routines.
- Developed and implemented individualized care plans, collaborating with healthcare professionals for optimal outcomes.
- Monitored clients' health conditions, reporting changes to medical personnel promptly to ensure timely interventions.
- Streamlined medication management processes, ensuring adherence to prescribed schedules for multiple clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Built strong relationships with client to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to medical appointments, and shopping trips.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Customer Service Representative
Amazon
Orlando, FL
04.2017 - 04.2019
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction rates.
- Managed order processing and returns, ensuring efficient workflow and timely resolutions.
- Collaborated with cross-functional teams to identify process improvements and enhance service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
Security Officer
DSI Security
Orlando, FL
03.2009 - 06.2016
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Implemented security policies and procedures to enhance operational efficiency and compliance standards.
- Trained new security personnel on protocols, emergency response.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Wrote detailed reports of all security breaches and investigations.
Office Manager
Affordable Auto Parts
Orlando, FL
03.2008 - 04.2010
- Streamlined office operations to enhance efficiency and reduce overhead costs.
- Managed vendor relationships to negotiate favorable terms and maintain supply chain continuity.
- Oversaw budget planning and expense tracking to ensure financial accuracy and accountability.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Greeted customers, handling their requests.
Education
Waukegan High
Waukegan, IL06-1997
Skills
- Respectful and compassionate
- Problem-solving
- Dependable and responsible
- Daily living assistance
- Direct patient care
- Emotional support
- Meal preparation
- Medication management
- Medical record-keeping
- Special needs care
- Client transportation
- End-of-life care
Timeline
Caregiver
Susan Sewell
01.2019 - 12.2025
Customer Service Representative
Amazon
04.2017 - 04.2019
Security Officer
DSI Security
03.2009 - 06.2016
Office Manager
Affordable Auto Parts
03.2008 - 04.2010
Waukegan High