Shelley Berube
Caribou,ME
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Welcoming clerical professional with over 20 years of experience in High School, Electricity and Medical office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, transcribing Doctors patient reports and entering employee's absentees. Accurate when entering information in excel, word, point click care and keeping organized filing systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Receptionist
Caribou Rehab And Nursing Center
04.2011 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected resident payments, processed transactions and updated relevant records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information in Excel and Microsoft spreadsheets and ran reports or generated graphs using data.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist/Switchboard Receptionist
Maine Public Service Company
10.1999 - 05.2003
- Connected callers with appropriate professional, department, or business.
- Supported customers by managing high volume calls per day efficiently while maintaining professionalism and upbeat tone.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Van Buren District Secondary School
Van Buren, ME06.1996
Skills
- Call Screening
- Supply Management
- Microsoft Office Specialist Certified
- Business Operations Understanding
- Verbal and Written Communication
- Correspondence Distribution
- Organization Skills
- Business Correspondence
- Performance Improvement
- Accounting and Billing Software
- Data Inputting
- Strategic Planning
- Correspondence and Office Documents
- Patient Information Collection
- Confirming Transactions
- Customer and Client Relations
- Billing and Payment Processing
- Answer Telephone Calls
- Business Administration
- Google Docs
- Time Management
- Office Administration
- Document Control
- Sorting and Labeling
- Administrative and Clerical Support
- Office Equipment Operation
- Telephone Skills
- Bank Deposits
- Digital File Transmission
- Documentation
- Office Supply Inventory Control
- Microsoft Office
- Expense Reporting
- Dictation and Transcription
- Mail Preparation and Sorting
- Spreadsheet Tracking
- Data Imports
- Claim Handling
- Call Answering and Routing
- Greet Visitors
- Records Preparation
- Call Transfers
- Manage Files
- Organization and Efficiency
- Greeting and Seating Clients
- Multi-Line Telephone Systems
- Reception Desk Management
Accomplishments
- Managed and file Osha and Workers Compensation reports. For employee injuries.
- Responded to multiple family member inquiries each day.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Updated and maintained company database to reflect current and accurate client records.
- Recognized by customers and Administrator for expedient and effective service.
- Documented and resolved Osha which led to accuracy.
Certification
- Osha recording Training - 2011- present
Additional Information
I am proficient with typing and my current speed is 40 words per minute.
Timeline
Receptionist
Caribou Rehab And Nursing Center
04.2011 - Current
Receptionist/Switchboard Receptionist
Maine Public Service Company
10.1999 - 05.2003
High School Diploma -
Van Buren District Secondary School
- Osha recording Training - 2011- present
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