Shelley Carmichael
Kokomo,IN
Summary
Competent, highly-skilled Certified Medical Assistant with more than 30 years of experience and success in delivering outstanding care to patients. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
American Health Network, Part of Optum
08.2006 - 02.2026
- Hired and trained all clinical staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Supervised clinical operations and administrative functions.
- Lead and directed team of 17 clinical personnel and support staff. Maintained time cards and staffing schedules.
- Developed and updated clinical policies and procedures, testing protocols, treatment manuals and training curriculum.
- Ordered all clinic supplies, including medications and vaccines and kept check on expiration and inventory levels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Support clinical staff by rooming and preparing patients for physician exams.
- Completed EKGs and other tests based on patient presentation in office.
Certified Medical Assistant
Methodist Medical Group
08.1998 - 10.2005
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared and administered medications and vaccines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Certified Medical Assistant
Edward Hospital Immediate Care
01.1996 - 12.1997
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
Education
Medical Assistant -
Professional Careers Institute
Indianapolis, IN06-1996
Skills
- Clinical skills
- POCT
- Direct patient care
- Clinical training and instruction
- Team supervision
- Multidisciplinary team collaboration
- Staff management and scheduling
- EMR / EHR, most recent NextGen and Epic
- Medical records management
- PHS/EOHS
Certification
CCMA - Certified Clinical Medical Assistant
CPR/BLS - Certified
Timeline
Clinical Supervisor
American Health Network, Part of Optum
08.2006 - 02.2026
Certified Medical Assistant
Methodist Medical Group
08.1998 - 10.2005
Certified Medical Assistant
Edward Hospital Immediate Care
01.1996 - 12.1997
Medical Assistant -
Professional Careers Institute