Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shelley Cole

Plainville,CT

Summary

Dedicated worker, detail oriented with experience in retail operations and customer service. Skilled in managing inventory, optimizing stock coordination, and training team members for service quality. Committed to fostering a positive shopping experience and ensuring operational success.

Overview

27
27
years of professional experience

Work History

Joann Fabrics
Newington, Connecticut
10.2007 - 05.2025
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Managed organization of the receiving area for optimal workflow efficiency.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Opened and closed the store, ensuring security protocols were followed.
  • Assisted customers with product selection and answered inquiries effectively.
  • Trained new staff on store policies and customer service techniques.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted in general housekeeping to maintain store image.
  • Verified accuracy of register tills at beginning and end of shift.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.

Front End Supervisor (one of)

Ocean State Job Lot
Southington, Connecticut
09.2012 - 06.2013
  • Supervised daily operations of front end staff and customer service activities.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Processed returns and exchanges according to company policies.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Hairstylist

Parnell's Curl Center Salon
New Britain, Connecticut
10.1998 - 01.2012
  • Consulted with clients to determine desired hairstyles and treatments.
  • Performed haircuts, coloring, and styling using various techniques and products.
  • Maintained cleanliness and organization of salon tools and workstations.
  • Greeted customers, answered phones and booked appointments.
  • Assisted other stylists with busy periods in the salon.
  • Managed cash register transactions during checkout process.

Education

High School Diploma -

Plainville High
Plainville, CT
06-1993

Skills

  • Inventory management
  • Stock coordination
  • Order Processing
  • Customer Service
  • Conflict resolution
  • Detail oriented

Affiliations

  • Baking, Gardening, Sewing and doing Puzzles.

Timeline

Front End Supervisor (one of)

Ocean State Job Lot
09.2012 - 06.2013

Joann Fabrics
10.2007 - 05.2025

Hairstylist

Parnell's Curl Center Salon
10.1998 - 01.2012

High School Diploma -

Plainville High

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