Shelley Noelk
EndoAz
Glendale,AZ
18
years of professional experience
Detail-oriented Billing Specialist with a proven track record in billing accuracy and customer service. Skilled in problem-solving and process improvement, ensuring timely payments and streamlined invoicing.
Work History
Billing Specialist
5 Years 11 Months- Processed and validated billing statements for accuracy, ensuring compliance with company policies.
- Coordinated with insurance providers to resolve discrepancies and expedite claim approvals.
- Utilized advanced billing software to streamline invoicing processes and reduce turnaround times.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for patients.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Increased revenue retention by setting up a follow-up system for outstanding payments.
- Responded to customer concerns and questions on a daily basis.
- Generated monthly billing and posting reports for management review.
Front Desk Receptionist
5 Years 1 Month- Managed patient scheduling and coordinated appointments for optimal clinic efficiency.
- Streamlined communication between patients and dental staff, enhancing overall service experience.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance.
- Assisted with billing inquiries, resolving issues to ensure timely payments and satisfaction.
- Oversaw daily front desk operations, ensuring adherence to clinic policies and high service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
6 Years 5 Months- Trained new front desk staff on operational procedures and customer service best practices.
- Developed process improvements that reduced wait times and improved patient flow in the office.
- Led initiatives to enhance patient engagement through follow-up calls and reminders for appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma
Timeline
Billing Specialist
EndoAz
04.2020 - 03.2026Read More
Front Desk Receptionist
Canyon Ridge Endodontics
03.2014 - 04.2019Read More
Front Desk Receptionist
North Scottsdale Endodontics & Implantology
10.2007 - 03.2014Read More
James Madison
High School Diploma
Read More