Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Shelley C. Watson

Jamaica,USA
Shelley C. Watson

Summary

Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.

Overview

44
years of professional experience
1
Certification

Work History

Parsons Preschool

Teacher
01.2023 - Current

Job overview

  • Provided a stimulating, safe, nurturing learning atmosphere for children between the ages of 3 and 4
  • Implemented Teaching Strategies curriculum to provide individualized instruction to children with varying learning styles.
  • Communicated effectively with parents/caregivers so that they will be aware of their children's successes and areas for improvement. The lesson plans incorporate interactive storytelling, hands-on activities, and group discussions. Using these methods, children are not only engaged and learn more, but they also develop cognitively, socially, and emotionally.
  • Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
  • Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

New Greater Bethel Bible Institute

Teacher
09.2001 - Current

Job overview

  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.

Direct Supoort Professional

Life WORC
01.2018 - 01.2019

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

VERIZON

Customer Service Representative
01.1981 - 06.2003

Job overview

  • Handle customer inquiries, and complaints. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Managed a high-volume workload within a deadline-driven environment. Resolved an average of 750 inquiries in any given week exceeding weekly targets by 30%.
  • Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Viewed as an “exceptional team player” and also acknowledged as a “Total Quality Customer Service Professional”.
  • Demonstrated outstanding problem solving and active listening skills by successfully diffusing volatile customer situations that resulted in the retention of its business and a personal letter to the president of Verizon.

Clear Thru Building Inc.

Executive Secretary/VP’s Assist
01.1995 - 01.2001

Job overview

  • Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.
  • Managed executive team’s calendar; planned client meetings; prepared documents (reports, spreadsheets and presentations); and managed records.
  • Audited daily and hourly time sheets each month and corrected data, and budget assignments.
  • Designed and delivered a series of classes for local businesses and associations.
  • Earned “outstanding” ratings on annual reviews for three years.
  • Developed and implemented strategic marketing plan for business and grew business from $0 to over $72K revenue in the first three years with minimal overhead.

Education

Nyack College
Nyack, NY

Master of Science from Organizational Leadership
11.2008

University Overview

University of Southwest
Hobbs, NM

Ph.D. from Doctorate of Business Adminstration
06-2026

University Overview

Skills

  • Effective communication
  • Collaborative team management
  • Organizational time strategies
  • Strategic development
  • Efficiency enhancement
  • Analytical research skills
  • Relationship Development
  • Proficient in organization techniques
  • Analytical problem-solving
  • Team player
  • Skilled at prioritizing tasks simultaneously
  • Data analysis
  • Regulatory compliance
  • Stakeholder relationship management
  • Crisis management
  • Business management

Certification

Ambassadorial Appointment from the NGO in Special Consultative Status with Economic and Social Council to the United Nations.

December 2017


Groups

CANADIAN CICA CHAPLAINCY INTERNATIONAL ASSOCIATION

September 2017 to Present


AFFILIATION

New Greater Bethel Bible Institute Queens Village, NY 2001-Present


Interests


Ambassadorial Appointment from the NGO in Special Consultative Status with Economic and Social Council to the United Nations

  • Christ for the World International of New York/New Jersey Community Service Award from Senator Leroy G Comrie
  • Rev William A Jones Community Service Award in 2016-2017
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts


Timeline

Teacher
Parsons Preschool
01.2023 - Current
Life WORC
Direct Supoort Professional
01.2018 - 01.2019
Teacher
New Greater Bethel Bible Institute
09.2001 - Current
Executive Secretary/VP’s Assist
Clear Thru Building Inc.
01.1995 - 01.2001
Customer Service Representative
VERIZON
01.1981 - 06.2003
Nyack College
Master of Science from Organizational Leadership
University of Southwest
Ph.D. from Doctorate of Business Adminstration

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Shelley C. Watson