Shelley Davis
Quality Assurance Supervisor
Jackson,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Arise Virtual Solutions Inc.
Jackson, MS
07.2019 - Current
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Used quality monitoring system to compile and track individual and team performance.
- Conducted internal audits to measure adherence to established QA standards.
Forklift Technician
Nissan Plant
Canton, MS
02.2017 - 07.2019
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Collaborated with team members on various tasks related to storage and transport operations.
- Kept record of daily activities such as number of items moved or handled throughout the day.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
Public Safety Dispatcher
City of Jackson Police Department
Jackson, MS
03.2008 - 11.2015
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
- Assessed requests from outside agencies in order to prioritize response times according to urgency level.
- Assisted with investigations by providing information from various databases as requested.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
- Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
Education
High School Diploma -
Bailey Magnet High School
Jackson, MS05-2004
Skills
- Telephone Etiquette
- Excellent Communication
- Computer Skills
- Team Leadership
- Multitasking
- Critical thinker
- Material Handling
- Incident Reporting
- Performance monitoring
- Decision-Making
- Time Management
- Issue Resolution
Certification
- Google Technical Support Fundamentals, 2023
References
References available upon request.
Timeline
Quality Assurance Analyst
Arise Virtual Solutions Inc.
07.2019 - Current
Forklift Technician
Nissan Plant
02.2017 - 07.2019
Public Safety Dispatcher
City of Jackson Police Department
03.2008 - 11.2015
High School Diploma -
Bailey Magnet High School
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