Shelley Garcia
Lehigh Acres,FL
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Retail Associate
Boot Factory Outlet
09.2025 - Current
- Supervise daily operations and team performance in fast-paced retail environment.
- Manage inventory levels and ensured accuracy during stock counts.
- Facilitate effective communication between management and staff regarding updates.
- Maintain store appearance by organizing merchandise displays and shelves.
- Oversee cash handling procedures and balanced registers at shift end.
- Maintain a safe and secure environment within the store.
Retail Associate
Ross Dress for Less
06.2023 - 10.2024
- Provided positive customer service, ensuring satisfaction and loyalty.
- Processed returns and exchanges promptly to resolve customer concerns and enhance satisfaction.
- Organized sales floor daily to improve customer experience and streamline operations.
- Answered phone inquiries promptly to maintain customer engagement.
- Enabled effective communication by providing translation services for customers. to facilitate effective communication.
Retail Associate
Marshalls
06.2021 - 12.2021
- Managed customer service operations, efficiently addressing inquiries and resolving issues to boost customer satisfaction.
- Streamlined organization of women's beauty department, enhancing product visibility and fostering customer engagement.
- Coordinated organization of women's department, improving customer experience through easier access to products.
- Maintained cleanliness of customer service area to enhance customer experience. of customer service area to promote a welcoming environment.
- Reconciled cash register at end of shifts to ensure accuracy. at end of shifts to ensure accurate cash handling.
Education
Pharmacy Technician -
Stepful
Detroit, MI03-2025
High school -
Lehigh Senior High School
Lehigh Acres, FL05-2024
Skills
- Inventory management
- Cash handling and financial management
- Attention to detail
- Problem solving and decision making
- Staff supervision and collaboration
- Leadership and teamwork
- Time management
- Adaptability and organization
- Effective communication
Certification
- Pharmacy Tech- Certificate of Completion
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Retail Associate
Boot Factory Outlet
09.2025 - Current
Retail Associate
Ross Dress for Less
06.2023 - 10.2024
Retail Associate
Marshalls
06.2021 - 12.2021
Pharmacy Technician -
Stepful
High school -
Lehigh Senior High School