Shelley Hacker
Kenosha,Wi
Summary
Dynamic Business Operations Manager with a proven track record at Carmax Auto Superstore, Inc. Skilled in project management and effective communication, I led cross-functional teams to enhance workflow efficiency and customer satisfaction, driving significant improvements in operational performance and employee engagement. Expert in developing KPIs to inform strategic decisions.
Overview
26
26
years of professional experience
Work History
Business Operations Manager
Carmax Auto Superstore, Inc
10.1999 - 10.2025
- Streamlined operations by implementing process improvements, enhancing workflow efficiency.
- Led cross-functional teams to execute strategic initiatives, driving operational excellence.
- Developed and monitored key performance indicators to assess business performance and inform decision-making.
- Enhanced customer experience through effective inventory management and optimized logistics processes.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Recruited, hired, mentored and trained 150 staff on business procedures, policies, duties and customer care methods.
- Fostered a positive work environment that supported employee engagement and retention.
- Drove process improvements to enhance product quality and customer satisfaction, leading to increased customer retention rates.
- Analyzed performance data to identify trends and areas for improvement, informing strategic planning processes.
Education
High School Diploma -
Reuther High School
Kenosha, WISkills
- Project management
- Operations management
- Microsoft office proficient
- Staff management
- Excellent oral and written communication
- Effective communication
- Sales operations
- Business administration
- Staff scheduling
- Customer service management
- Customer relations
Timeline
Business Operations Manager
Carmax Auto Superstore, Inc
10.1999 - 10.2025
High School Diploma -
Reuther High School