Shelley Jackson
Franklinton,NC
Summary
Dedicated Education Support Professional with expertise in adapting instruction and assisting students with disabilities. Experienced in classroom management, student supervision, and behavior intervention, fostering safe and structured learning environments. Skilled in delivering special education instruction, reinforcing IEP goals, and tracking student progress while collaborating with teachers and families to enhance engagement and support.
Overview
13
13
years of professional experience
Work History
Special EDU & Programs Instructional Assistant
Wake County Public School-Longview High School
Raleigh, North Carolina
08.2026 - Current
- Assisted special education teachers with daily classroom instruction to enhance student learning experiences at Longview High School.
- Supported students with disabilities during lessons and transitions to promote engagement and ease in campus routines.
- Adapted instructional materials for individualized education plans and classroom activities.
- Monitored and guided student behavior to reinforce positive conduct, fostering an effective learning environment.
- Monitored student academic progress to identify areas for improvement. and communicated insights to teachers and support staff to enhance instructional strategies.
- Communicated regularly with Wake County Public Schools staff and families.
- Provided academic support to students, encouraging positive behavioral habits through reinforcement and motivation.
Long Term Substitute Teacher 7th Grade ELA
Wake County Public School System-River Bend Middle
Raleigh, North Carolina
11.2025 - 06.2026
- Tailored instruction based on lesson plans and materials provided by classroom teachers to meet diverse student needs.
- Assessed student progress and delivered constructive feedback to enhance learning outcomes.
- Adapted teaching methods and instructional materials to address diverse learning needs and interests.
- Monitored student work and provided guidance during independent class activities.
- Coordinated daily classroom operations and managed student behavior to ensure a structured learning environment.
- Monitored student behavior to uphold school policies and maintain a safe, orderly learning environment.
- Implemented strategies that promoted a healthy learning environment.
- Prepared and organized classroom materials for effective daily instruction. and organized assignments for smooth daily instruction.
- Communicated with River Bend Middle staff about student needs and classroom updates.
Traveling Substitute Teacher (K-12th Grade)
Wake County Public School System
Raleigh, NC
01.2023 - 06.2026
- Provided instruction and guidance to students in the absence of a regular teacher.
- Implemented lesson plans across Wake County Public School System classrooms.
- Provided classroom instruction outlined in teacher's lesson plans.
- Facilitated structured classroom environment to promote student engagement, encouraging participation and minimizing distractions.
- Adapted instructional strategies to meet diverse learning styles, addressing individual needs and enhancing engagement and learning outcomes.
- Managed classroom behavior using school rules and teacher expectations.
- Adapted quickly to different grade levels and classroom routines.
- Fostered positive behavior among students using effective communication strategies, promoting a respectful classroom environment.
Behavior Specialist Teacher 1
Wake County Public School-Neuse River Middle
Raleigh, NC
11.2023 - 06.2024
- Coordinated with school staff and families to enhance delivery of special education services for students with behavioral or emotional disabilities, fostering a collaborative support network.
- Tracked behavior support program data to inform intervention strategies and evaluate effectiveness, leading to data-driven decisions for student support.
- Participated in Individualized Education Program (IEP) and Behavior Intervention Plan (BIP) meetings to collaborate on student support strategies.
- Collaborated with teachers, counselors, and families on student support strategies
- Supported Wake County Public Schools students through behavior intervention plans
- Supported classroom management to increase student engagement and sustain a positive learning environment.
- Observed classroom behavior and documented patterns for school-based teams
- Taught students in grades 6, 7, and 8.
Assistant Pool Manager
Hammer Head Pool Services
Raleigh, NC
05.2021 - 09.2021
- Supervised daily pool maintenance crews for residential and commercial routes, ensuring adherence to service standards and client satisfaction.
- Conducted chemical testing for client pools and spas to ensure water quality. and water balance for client pools and spas.
- Resolved client concerns regarding water quality, repairs, and service timing, strengthening customer relationships and retention.
- Inspected equipment, pumps, filters, and sanitation systems for safe operation.
- Recruited, selected, oriented, and trained staff while managing electronic timekeeping systems and reviewing timesheets to ensure accurate payroll.
- Monitored employee compliance with standard labor laws to maintain workplace legality.
- Reviewed service logs and maintenance records for accuracy, facilitating timely follow-up and service improvements.
Unarmed Security Officer
U.S. Security
Raleigh, NC
12.2013 - 12.2014
- Secured premises and personnel by patrolling, monitoring surveillance equipment, inspecting buildings, guarding entry points, and verifying visitors.
- Monitored entrances and exits to deter unauthorized access and enhance overall security.
- Monitored CCTV surveillance system footage for suspicious activities.
- Identified security issues, drafted incident reports, and coordinated with law enforcement to ensure prompt incident resolution.
- Maintained incident logs and drafted detailed reports for management review, ensuring thorough documentation of security events.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Operated two-way radios to communicate with headquarters personnel.
Education
Masters - Health Services Administration (Honors)
Strayer University
Raleigh, NC12-2009
Bachelor of Science - Therapeutic Recreation
North Carolina Central University
Durham, NC05-1982
Skills
- Budget management
- Student data management
- Health education support
- Surgical billing
- Behavior modification
- Notary services
- Microsoft Office applications
- Staff collaboration
- Special education support
- IEP support
- Behavior intervention plans
- Individualized instruction
- Classroom management
- Student supervision practices
- Tech integration
- Conflict de-escalation
SKILLS & ADDITIONAL INFORMATION
Organizations: Wake County Sheriff's Office Volunteer, NC Covid Testing Site Manager and the Ministerial Staff.
Timeline
Special EDU & Programs Instructional Assistant
Wake County Public School-Longview High School
08.2026 - Current
Long Term Substitute Teacher 7th Grade ELA
Wake County Public School System-River Bend Middle
11.2025 - 06.2026
Behavior Specialist Teacher 1
Wake County Public School-Neuse River Middle
11.2023 - 06.2024
Traveling Substitute Teacher (K-12th Grade)
Wake County Public School System
01.2023 - 06.2026
Assistant Pool Manager
Hammer Head Pool Services
05.2021 - 09.2021
Unarmed Security Officer
U.S. Security
12.2013 - 12.2014
Masters - Health Services Administration (Honors)
Strayer University
Bachelor of Science - Therapeutic Recreation
North Carolina Central University