Shelley Kelly
Denton,TX
Summary
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
1
1
year of post-secondary education
18
18
years of professional experience
Work History
HR Manager
Always Best Care Senior Services
Argyle, TX
01.2023 - 08.2026
- Facilitated recruitment processes to attract qualified candidates for senior care roles.
- Identified, screened and interviewed potential employees.
- Managed onboarding procedures to ensure smooth integration of new hires.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Developed and implemented employee training programs to enhance skills.
- Coordinated training sessions that enhanced employee skills and contributed to overall team performance. sessions to support employee development and skills enhancement.
- Implemented employee engagement initiatives to foster a positive workplace culture.
- Developed employee engagement programs that improved workplace culture and employee morale.
- Handled employee discipline and termination to address policy infractions.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Held exit interviews and documented information discussed with employees.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Maintained HR records and databases for compliance and reporting purposes.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Ensured compliance with federal, state and local employment laws.
- Handled sensitive employee and company information with utmost confidentiality, ensuring compliance with privacy standards.
Office Manager
Brightstar Home Care
Denton, TX
03.2021 - 12.2023
- Managed daily office operations and administrative tasks for home care services.
- Oversaw scheduling and coordination of caregiver assignments and client appointments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated communication between clients, caregivers, and healthcare providers.
- Maintained accurate records of patient information and service documentation.
- Ensured compliance with regulatory standards in office practices and patient care documentation.
- Trained and supervised administrative staff to ensure effective workflow.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Organized company events including holiday parties, team building activities .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
CMA/Back office manager
Dr Jackie Norris
Denton, Tx
09.2008 - 05.2011
- Managed daily operations for back office activities and team coordination.
- Prepared and maintained accurate medical records for patient visits.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments and managed patient flow in the clinic.
- Scheduled appointments for patients via phone and in person.
- Assisted with scheduling patient appointments and follow-up visits.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Assisted physicians with patient examinations and medical procedures.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Performed basic laboratory tests and processed specimens promptly.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Cleaned and maintained medical equipment following procedures and standards.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Collaborated with healthcare team to improve patient care processes.
- Ensured compliance with healthcare regulations and safety protocols.
Education
CMA - CMA
Bryman College
Torrance, CA 06.1994 - 06.1995
Some College (No Degree) - Nursing
Arizona State University
Tempe, AZSkills
- Talent acquisition
- Recruitment methods
- Interview methods
- Background screening
- Hiring processes
- Onboarding procedures
- New hire orientation
- Onboarding strategies
- Orientation planning
- Employee assessments
- Performance management
- Employee turnover reduction
- Employee relations
- Employee engagement initiatives
- Conflict management
- Problem resolution
- HR analytics
- Workforce management
- Compliance management
- Policy development
- Compensation strategies
- Salary management
- Client management
- Time optimization
- HR software utilization
- Microsoft Office Suite
- Job posting
- Compliance management
- Hiring processes
Timeline
HR Manager
Always Best Care Senior Services
01.2023 - 08.2026
Office Manager
Brightstar Home Care
03.2021 - 12.2023
CMA/Back office manager
Dr Jackie Norris
09.2008 - 05.2011
CMA - CMA
Bryman College
06.1994 - 06.1995
Some College (No Degree) - Nursing
Arizona State University