Shelley Kirkey

Work History

Custodial Manager

Cortland State University

05.2022 - Current

Contributed to long-term planning strategies aimed at enhancing facility aesthetics while maintaining high levels of functionality.
Negotiated contracts with vendors, securing cost-effective services and products for the facility.
Improved overall cleanliness and sanitation by implementing efficient custodial management processes.
Optimized work schedules for maximum efficiency and minimized disruptions to building occupants.
Increased customer satisfaction by addressing concerns promptly and professionally.
Reduced maintenance costs through regular inspections and proactive repairs.
Collaborated with other department managers to develop a cohesive facility maintenance plan.
Established performance benchmarks for custodial staff members, promoting accountability and continuous improvement in service delivery.
Streamlined inventory management, ensuring adequate supplies for daily operations.
Managed the hiring process for new custodial staff members, ensuring proper qualifications were met before onboarding.
Maintained detailed records of all maintenance activities, facilitating accurate budgeting and forecasting efforts.
Launched preventative maintenance programs, reducing downtime due to equipment failures or malfunctions.
Developed strong relationships with employees, fostering a positive work environment that promoted teamwork and collaboration.
Enhanced team productivity by providing comprehensive training to custodial staff members.
Promoted safety and compliance with industry regulations by conducting frequent safety audits.
Assisted in the development of annual budgets for custodial operations based on historical data analysis and anticipated project needs.
Evaluated employee performance regularly to identify strengths, weaknesses, and opportunities for growth or improvement.
Ensured compliance with local, state, and federal regulations related to waste disposal procedures.
Coordinated large-scale projects involving multiple departments to ensure timely completion without compromising quality standards or impacting normal operations negatively.
Conducted regular room inspections to verify compliance with housekeeping standards.
Trained and mentored all new personnel to maximize quality of service and performance.
Communicated repair needs to maintenance staff.
Placed orders for housekeeping supplies and guest toiletries.
Increased employee performance through effective supervision and training.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Completed schedules, shift reports, and other business documentation.
Disposed of trash and recyclables each day to avoid waste buildup.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Evaluated employee performance and developed improvement plans.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Launched quality assurance practices for each phase of development

Janitorial Worker

Cortland State University

10.2019 - 05.2022

Swept hard surface floors using broom or push broom dust mop.
Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
Dusted surfaces, ledges, fixtures and furniture.
Sanitized break area kitchen counters, tables and sinks.
Cleaned and sanitized drinking fountains.
Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
Kept building spaces premises clean inside and outside.
Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
Damp-mopped hard floors to clean and remove residue or spillage.
Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
Hand-cleaned telephones, door knobs and remote controls.
Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
Upheld company standards for cleanliness in all areas through proactive identification and resolution of potential problem spots.
Polished stainless steel fixtures and furniture details.
Ensured a welcoming environment for guests by keeping entranceways clear of debris, snow removal where applicable, or washing windows as needed.
Increased safety awareness by reporting potential maintenance issues or hazardous conditions to appropriate personnel.
Supported recycling initiatives by properly sorting waste materials into designated bins for collection.
Fostered positive working relationships with co-workers, supervisors, and building occupants through effective communication and collaboration.
Demonstrated adaptability and flexibility by accommodating special requests or changing priorities as needed to meet facility needs.
Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Promoted energy efficiency by turning off lights and equipment when not in use during routine cleaning tasks.
Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Performed minor maintenance tasks such as changing light bulbs or tightening loose fixtures to maintain optimal facility functionality.
Emptied trash cans and recycling bins to keep building clean and free of germs.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Reported damages and hazardous conditions to management for further action.
Cleaned equipment and machinery to maintain in optimum working condition.
Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Checked in and stocked inventory throughout facility.
Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Moved furniture for cleaning and set up for special events.
Reported vandalism or other damage to property to supervisor.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Kept public pathways clear of safety hazards and spills with regular checks and attention.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Vacuumed and shampooed carpets, upholstery and other fabrics.
Maintained floor cleaning and waxing equipment.
Responded immediately to calls from personnel to clean up spills and wet floors.
Used power scrubbing and waxing machines to scrub and polish floors.
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Maintained optimal supply levels to meet daily and special cleaning needs.
Identified repair needs and major maintenance concerns, and escalated issues to management.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Operated buffers and burnishers to clean and polish floors.
Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Cleaned walls and ceilings with special reach tools following regular schedule.
Used organic-based chemicals to disinfect floors, counters and furniture.

Custodian

Cortland State University

06.2016 - 10.2019

Emptied trash cans and recycling bins to keep building clean and free of germs.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Kept building spaces premises clean inside and outside.
Maintained a well-organized supply closet for easy access to necessary tools.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Moved furniture for cleaning and set up for special events.
Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Checked in and stocked inventory throughout facility.
Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Reported damages and hazardous conditions to management for further action.
Supported event setup and tear-down, contributing to successful school functions.
Reduced waste through efficient use of cleaning supplies and equipment.
Cleaned equipment and machinery to maintain in optimum working condition.
Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
Reported vandalism or other damage to property to supervisor.
Streamlined facility maintenance by promptly addressing minor repairs.
Enhanced community comfort by maintaining outdoor areas, including sidewalks and parking lots, free from debris and snow.
Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
Streamlined waste management processes, promoting recycling and sustainability efforts.
Assisted in achieving higher satisfaction levels among facility users, responding quickly to cleanliness and maintenance requests.
Conducted minor repairs to prevent disruptions, fixing leaks and replacing light bulbs.
Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
Improved facility appearance with meticulous floor waxing and carpet cleaning.
Coordinated with maintenance team to address and resolve facility issues promptly.
Enhanced team productivity by leading training sessions on new equipment and cleaning techniques.
Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
Fostered safer environment by promptly addressing spillages and potential slip hazards.
Enhanced building safety by conducting regular security checks and reporting potential hazards.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Used power scrubbing and waxing machines to scrub and polish floors.
Vacuumed and shampooed carpets, upholstery and other fabrics.
Cleaned walls and ceilings with special reach tools following regular schedule.
Maintained floor cleaning and waxing equipment.
Operated buffers and burnishers to clean and polish floors.
Supervised supplies in inventory and submitted reorder requests.

House Cleaner

Self Employed

08.1999 - 06.2016

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Maintained a safe working environment through proper use of cleaning products and equipment.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Dusted picture frames and wall hangings with cloth.
Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Delivered quality customer service to address urgent needs and cleaning requests.
Adhered to professional house cleaning checklist.
Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Emptied trashcans and transported waste to collection areas.
Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
Assisted fellow house cleaners when needed during busy periods or staff shortages.
Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
Streamlined cleaning processes for faster service, utilizing effective time management strategies.
Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Disposed of trash and recyclables each day to avoid waste buildup.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Operated electronic backpack vacuums and floor sweepers.
Verified cleanliness and organization of storage areas and carts.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Washed and put away kitchen dishes, utensils and glassware.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Changed bed linens and collected soiled linens for cleaning.
Scrubbed floors with special cleaners and equipment to achieve deep clean.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Sorted, laundered and put away various laundry items.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Polished fixtures to achieve professional shine and appearance.
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Returned emptied garbage receptacles to proper locations.
Completed special housekeeping actions such as turning mattresses on set schedule.
Handled requests for extra linens, toiletries and other supplies.
Hang, cleaned and rehung draperies to maintain freshness.
Restocked cleaning storage cabinets, carts and baskets for easy use.
Ran special errands, including retrieving dry cleaning and making requested purchases.
Rotated linens in storerooms and replenished when supplies ran low.
Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Summary

Overview

Work History

Custodial Manager

Janitorial Worker

Custodian

House Cleaner

Education

High School Diploma - History

Skills

Certification

Timeline

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